26526 - First Line Support Operational Analyst, Newcastle
Department for Work and Pensions
Role & Responsibilities
• ITIL v3 foundation qualification • Experience in the operation build and configuration, administration and support of IT Operations, application technologies and solutions – hardware, software, commercial off the shelf (COTS) and opensource packages/solutions, virtual and cloud including IaaS, PaaS, SaaS • Experience of Monitoring and Event Management • Strong experience in Service Management & Operations (particularly Request Fulfilment, Incident/Problem/Change Management) • Appreciation of data management regulations and policies and Information Lifecycle Management frameworks • Strong analytical and problem solving skills • Working in collaborative environments • Working with a Service Management toolset such as ServiceNow
Closing Date Thursday 11th January 2018
How to Apply
Click the apply button on the right to apply now.
If you would like more information please call me on 01489 232 080