27474 - Service Architect with a transition focus - 6 months (extension likely) - £600 - £650 UMB - SC
Role & Responsibilities
The Service Architecture Design and Implementation (SADI) team set the direction for the management of operational IT services across the Home Office. • We produce comprehensive and forward looking service designs • We ensure that requirements for live service are incorporated early in programmes and projects • We manage the structured and safe transition to live service • We incorporate industry, government and Home Office standards, and develop new standards for the Home Office SADI is part of Home Office Digital Data and Technology (HODDat) Live Services. HODDAt Live Services supports systems are widely used by the public. Live Services provides high quality IT services to HOT customers by - • Providing our users with the tools they need to access and engage with services, including a Technology Service Desk, product portals and collaboration tools. • Providing professional Service Management & Integration, including effective operational control, service performance and supplier management processes. • Delivering the technical Service Support capabilities required to operate our platforms, applications and toolsets. • Maintaining the Operational Security of our live services. • Controlling the Service Architecture and lifecycle management of our services.
The Service Architect will produce comprehensive service designs, incorporating business requirements, wider standards, Live Services capabilities and external suppliers. They will ensure that projects move in to live service in a safe and structured manner. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Service Architects will be part of the Home Offices Service Architecture practice, and will contribute to the definition of standards and continual service improvement. Service Architects will design and document new services. The will deliver effective transitions of new services, engaging with projects and live service teams. They will deliver services that: • support business needs • reuse existing service components • are proportionate and affordable • effectively span multiple suppliers, components and support levels
|1. The successful candidate will be an experienced IT Service Management practitioner, with specific experience of Service Design and Transition 2. Previous background managing stakeholders – both internal and external 3. Experience of onboarding 3rd party suppliers 4. Experience working with Agile projects 5. The successful candidate will have an ITIL V3 Foundation qualification and at least 2 of the Intermediate ITIL Modules, including Service Design and Service Transition. 6. Experience of Line Management
How to Apply
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If you would like more information please call me on 01489 232 080
Must have SC / DV Clearance