28176 - Senior Service Delivery Manager - Home Office - Croydon - 12 months - £475 - £500 Ltd - SC
Role & Responsibilities
- Brief Description The Home Office is embarking on the largest IT transformation programmes it has seen in years. As well as the delivery of new, increasingly digital based, services it is moving to a SIAM based operating model. This role is an opportunity for you to join and influence this transformation. There are several exciting Senior and Service Manager vacancies that are available immediately. If you have a strong background in IT service management, enjoy working in a fast pace environment, are proactive and adaptable, and would like to influence change in one of the largest government organisations then please send forward your details. The position will involve liaising with senior internal and 3rd party stakeholders involved in some of the most cutting edge skills and topics within information technology for some unique and critical national services. Continue reading to find out further details. Travel Very occasional travel to other HO locations and supplier sites may be required, estimated less than 10%. (DDaT LS will refer to this role as Senior Service Manager) Role Based Engagements Only -Requirement for weekend/ out of hours working Occasional out of hours working required due to operational nature of the role.
Ensure Customer receives the highest level of service from the Service Management Team and Managed Suppliers 2. Act as the integrator and provide two way communication between customers and the IT Suppliers and represent the user estate on change, incidents etc. 3. Identify, manage and escalate service risks in accordance with HO policy and process 4. Drive Customer Satisfaction and Service Improvement Initiatives 5. Display knowledge and ownership of financial reporting in relation to services. ESSENTIAL 1. strong technology based service management experience 2. demonstrable Relationship Management experience building and maintaining effective relationships 3. must have established, led and or supported service review regimes with suppliers (internal and external) and business stakeholders, to drive required quality service delivery against agreed service levels and outcomes 4. sound understanding of technology evidenced by insightful, knowledgeable and effective end to end service management of a range of complex, large and or disaggregated services. DESIRABLE 1. ITIL qualifications 2. Experience working in a SIAM model 3. Experience working in an Agile project delivery environment 4. Experience supporting the design, agreement and implementation of the relevant Service Model standards and processes across a range of suppliers 5. Knowledge of ServiceNow
How to Apply
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If you would like more information please call me on 01489 232 080
Must have SC / DV Clearance