£ 37500.00 - £ 45000.00 per annum
Customer Care Office Manager needed for an award winning house builder!
 
Overview
An award winning developer is looking for an experience Customer Care Office manager to join their successful team in Sevenoaks. Reporting to the Head of Customer Care or Customer Care Manager, being responsible for the day to day running of the Customer Care office, ensuring customer satisfaction and working to meet defined KPI performance targets.
Because of the things you'll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.
 
Duties:
  • Ensure that the Customer Care office team is compliant with all relevant policies and procedures
  • Manage and supervise the Customer Care office team effectively, and that all issues raised by the customer are dealt with professionally, quickly and to their complete satisfaction
  • Ensure the staff working in the Customer Care Office team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these
  • Ensuring the department is able to provide continual telephone cover throughout the working day
  • Attend weekly internal meetings with staff to resolve any issues
  • Liaise and co-ordinate with the Construction, Commercial, Technical and Sales departments to ensure Customer Care issues are handled quickly and efficiently
  • Provide management information to the Head of Customer Care to monitor standard key performance indicators
  • Be the first point of escalation for the Customer Care Coordinators & Administrators for both queries and customer concerns
  • Work closely with the Customer Care Operations Manager to ensure the smooth administration and coordination of defect management from inspection through to completion
  • Ensure that remedial works are completed in accordance with Company and NHBC guidelines
  • Ensure cost control is monitored for any works that are carried out, including the use of the contra-charge module where appropriate
  • Undertake annual and interim PDR's with Customer Care Coordinators/Administrators
  • Promote and act in accordance with all Group values, systems, policies and procedures
 
Salary and package
  • Competitive Salary
  • Competitive Bonus Scheme
  • Annual Health Assessment
  • 25 days holiday (increase by 1 day for every 3 years continuous service up to 28 days)
  • Choice of Flexible Benefits
  • Enhanced Family Friendly Policies
 
Role is unlikely to be open for long so apply now to avoid disappointment, or for more information call 01489663262
£ 65000.00 - £ 75000.00 per annum
Senior Quantity Surveyor - Kent - New Homes developer
 
I am looking for a high quality Senior Surveyor to join a team who deliver volume developments across Kent, Surrey and surrounding areas.
Do you have traditional new housing experience and have worked with a developer?
Are you looking to move from your current company and become part of a large Commercial team?
 
Responsibilities include;
  • Liaison with the technical team and design consultants so as to ensure design concepts and proposals are developed in line with the approved budgets and procurement tracker.
  • Raising subcontractor payments
  • Sending agreed number of copies of all Contract Drawings and any revised drawings as issued to subcontractors
  • Forecasting value of design variations
  • Agreeing variations with subcontractor
 
If you are interested in this opportunity please get in touch now!
£ 25000.00 - £ 26000.00 per annum
New Homes Sales Executive, Maidstone - £25k - £26k and OTE £45k - £50k
Overview
An award winning house builder is looking for an experienced Sales Advisor to join their development in Maidstone. Consisting of 2, 3, 4 and 5 bed homes, each carefully designed to meet the needs of modern lifestyles and benefits from integrated appliances.
The candidate  
Must have experience selling new build homes directly working with a regional or national developer  
 
The Client  
The client has been building some of the UK's best homes for over 100 years. They pride themselves on being one of the country's leading housebuilders and have established an enviable reputation for the quality of their build and design, specification and customer service.  
The role  
  • Duties include:
  • Negotiating Property Sales
  • Delivering excellent customer service
  • Carrying out market research
  • Providing expert knowledge of the company, the homes available, pricing list and all processes involved
  • Maintaining the presentation of show homes and sales office to the highest standards
   
Salary and package
  • Basic salary of £25k - £26k plus commission
  • Generous bonus structure
  • One in four weekends off
  • Supportive work environment
 
Role is unlikely to be open for long so please apply below or call Elizabeth Jones at England Associates - 01489663262
£ 25000.00 - £ 35000.00 per annum
Job Title: Assistant Quantity Surveyor        
Location: Kent      
Salary: £22,000 - £35,000 + package (dependant on experience)      
Start date: ASAP             
         
I am working with a tier 1 contractor in the Kent area who are looking for an Assistant Quantity Surveyor to join an existing team of passionate and dedicated employees. The individual will be working on a Senior Living Complex worth £20m in the Maidstone area.
         
Roles and responsibilities:
  • Preparation of contracts, including details regarding quantities of required  materials
  • On-going cost analysis of maintenance and repair work
  • Feasibility studies of client requests
  • Analysing completed work and arranging payment to contractors
  • Allocating upcoming work to contractors
  • Site visits, assessments and projections for future work
 
 Personal specification:
  • Ideally QS degree qualified or in final year of studies
  • Main contracting background
  • Demonstrate good competence of basic QS roles and responsibilities
  • The company are looking for a shining star looking for a fast development route to being a project surveyor (and onwards)
  • Shown longevity with previous employers
 
Rewards and benefits:        
The salary is dependent on experience, plus benefits- please get in contact if you wish to know more information about this.        
         
If you would like more information on this role and are interested, please click the apply button below!
£ 45000.00 - £ 55000.00 per annum
Job Title: Quantity Surveyor
Location: Kent  
Salary: £50,000 - £65,000 + package      
Start date: ASAP           
       
I am working with a main contractor in the Kent area who are looking for an experienced Project Surveyor to join an existing team of passionate and dedicated employees.  The ideal candidate will have previous experience in education and construction. Projects include a retail park in Rochester which is worth £5m.
       
Roles and responsibilities:
  • Preparation of contracts, including details regarding quantities of required  materials
  • On-going cost analysis of maintenance and repair work
  • Feasibility studies of client requests
  • Analysing completed work and arranging payment to contractors
  • Allocating upcoming work to contractors
  • Site visits, assessments and projections for future work
 
 Personal specification:
  • Previous industry experience
  • Experience working on education
  • Experience working on design and build
  • Experience working on healthcare
  • Flexible with working hours and have the ability to travel within the local area on a regional and national basis when required
  • Ability to take ownership and solve problems and implement actions
  • Commitment to customer care and customer focus
 
Rewards and benefits:      
The salary is dependent on experience, plus benefits- please get in contact if you wish to know more information about this.      
       
If you would like more information on this role and are interested, please click the apply button below!
£ 60000.00 - £ 75000.00 per annum
Job Title: Senior Quantity Surveyor        
Location: Kent      
Salary: £60,000 - £75,000 + package        
Start date: ASAP             
         
I am working with a main contractor in the Kent area who are looking for an experienced Senior Quantity Surveyor to join an existing team of passionate and dedicated employees.  Projects include a Senior Living Complex in Maidstone which is worth £20m. The ideal candidate will have previous experience in construction and education. Also, to be organised, motivated, detail-oriented and driven.        
       
Roles and responsibilities:
  • Preparation of contracts, including details regarding quantities of required  materials
  • On-going cost analysis of maintenance and repair work
  • Feasibility studies of client requests
  • Analysing completed work and arranging payment to contractors
  • Allocating upcoming work to contractors
  • Site visits, assessments and projections for future work
 
 Personal specification:
  • Previous industry experience
  • Experience working on education
  • Experience working on healthcare
  • Flexible with working hours and have the ability to travel within the local area on a regional and national basis when required
  • Ability to take ownership and solve problems and implement actions
  • Commitment to customer care and customer focus
 
Rewards and benefits:        
The salary is dependent on experience, plus benefits- please get in contact if you wish to know more information about this.        
         
If you would like more information on this role and are interested, please click the apply button below!
£ 23000.00 - £ 25000.00 per annum
Customer Care Coordinator - Permanent - Kent - £23,000+      
      
Introduction                                  
An exciting new permanent opportunity has arisen for a Customer Care Coordinator to join our client based in the Kent area. This role involves providing an excellent level of Customer Service meeting needs of the clients and their New Homes!                              
                                 
Client Overview                                  
Our client, a national house builder currently have a vacancy within their Customer Care team, this role offers an excellent package as well as a great company.                     
                           
The Role                                  
- Reporting to the Customer Care Manager you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.          
- Provide support and scheduling for sub-contractors and operatives.                      
- Deliver all services within the guidance of data protection legislation.                  
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.               
     
Key Skills              
- Experience with a high end national or regional Housebuilder.            
- Excellent Customer Service Skills              
- Excellent telephone manner              
               
For more information please apply below or call Alfie Colmer at England Associates.
£ 55000.00 - £ 65000.00 per annum
Job Title: Project Surveyor    
Location: Kent
Salary: £55,000 - £65,000 + package    
Start date: ASAP         
     
I am working with a main contractor in the Kent area who are looking for an experienced Project Surveyor to join an existing team of passionate and dedicated employees.  The ideal candidate will have previous experience in education and construction.  
     
Roles and responsibilities:
  • Preparation of contracts, including details regarding quantities of required  materials
  • On-going cost analysis of maintenance and repair work
  • Feasibility studies of client requests
  • Analysing completed work and arranging payment to contractors
  • Allocating upcoming work to contractors
  • Site visits, assessments and projections for future work
 
 Personal specification:
  • Previous industry experience
  • Experience working on education
  • Experience working on design and build
  • Experience working on healthcare
  • Flexible with working hours and have the ability to travel within the local area on a regional and national basis when required
  • Ability to take ownership and solve problems and implement actions
  • Commitment to customer care and customer focus
 
Rewards and benefits:    
The salary is dependent on experience, plus benefits- please get in contact if you wish to know more information about this.    
     
If you would like more information on this role and are interested, please click the apply button below!
£ 40000.00 - £ 46000.00 per annum
Quantity Surveyor (Capital) - Location: Maidstone - £46,000      
       
This is the ideal role for a Quantity Surveyor with proven experience of working in the Refurbishment or Capital works sectors and is looking to join a leading company that provides a safe, secure and friendly working environment for all its employees.

As a Surveyor, you will be responsible for the financial and technical aspects of contracts including procurement, invoicing and payment to ensure effective cash-flow management and meet profit and ROCE budgets. You will also prepare tenders by measuring and calculating rates for estimating and ensure all work issued have labour targets to return agreed performance.  Additionally, you will manage the contract accounting and ensure prompt payment and control cost information. You will also develop and maintain relationships with the workforce, customers, subcontractors and suppliers.      

Your other duties will include
:

- Procuring & Managing subcontractors in line with contract budgets
- Ensuring productivity targets are agreed and issued before contract start
- Managing the billing process to minimise capital usage
- Producing monthly contract valuations

To be considered for this role, you must have
:
- Experience in the commercial management of response contracts, minor works and or planned projects      
       
- Experience of working with social housing and local authority clients desirable      
       
- Experience of working on schedule of rates type contracts and the ability to price minor works from first principles      
       
- A successful track record of converting tenders      
       
- A working knowledge of standard forms of contract      
       
- The ability to plan and supervise the delivery of contracts      
       
- The ability to build successful working relationships with customers and colleagues      
       
- Computer literacy      

As a Surveyor, you must be a customer focused team player with strong judgement and decision making abilities. You must also be commercially savvy and be adept at thinking logically and analytically. Exceptional interpersonal and communication attributes are also key.      
       
We like to challenge our employees, but we make sure you are rewarded- and we don't just assume that has to be monetary- we care about your development and we are committed to your career. We have a refreshing lack of hierarchy, which in return instil plenty of team spirit, support and the opportunity to learn.      
       
Benefits on offer:       
Competitive salary + bonus up to 25% of salary plus Competitive Company Car Scheme with fuel allowance, pension scheme and 23 days holiday (rising to 25).
£ 23000.00 - £ 25000.00 per annum
Customer Care Coordinator - Permanent FTC - Kent - £23,000+    
    
Introduction                                
An exciting new permanent opportunity has arisen for a Customer Care Coordinator to join our client based in the Kent area. This role involves providing an excellent level of Customer Service meeting needs of the clients and their New Homes!                            
                               
Client Overview                                
Our client, a national house builder currently have a vacancy within their Customer Care team, this role offers an excellent package as well as a great company.                   
                         
The Role                                
- Reporting to the Customer Care Manager you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.        
- Provide support and scheduling for sub-contractors and operatives.                    
- Deliver all services within the guidance of data protection legislation.                
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.             
   
Key Skills            
- Experience with a high end national or regional Housebuilder.          
- Excellent Customer Service Skills            
- Excellent telephone manner            
             
For more information please apply below or call Jess Angel at England Associates.
£ 70000.00 - £ 70000.00 per annum
QUANTITY SURVEYOR  
   
up to £70k pa for the right candidate  
   
A highly experienced construction company in Kent are looking for an office-based Quantity Surveyor.  Ideally, this will be a permanent role, however our client will consider a contract QS with the right qualities.  
   
The successful candidate will have a broad experience of main contractor work - new build / refurbishment / design & build and traditional.  Their experience will have been gained working on £100k - £8m projects.  
   
This is a fantastic opportunity for the right QS to use their experience from day one and join an exceptional, professional team.  
   
If you are interested in this role, please call me on 01489 232080.  Thank you
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