£ 37500.00 - £ 45000.00 per annum
Customer Care Office Manager needed for an award winning house builder!
 
Overview
An award winning developer is looking for an experience Customer Care Office manager to join their successful team in Sevenoaks. Reporting to the Head of Customer Care or Customer Care Manager, being responsible for the day to day running of the Customer Care office, ensuring customer satisfaction and working to meet defined KPI performance targets.
Because of the things you'll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.
 
Duties:
  • Ensure that the Customer Care office team is compliant with all relevant policies and procedures
  • Manage and supervise the Customer Care office team effectively, and that all issues raised by the customer are dealt with professionally, quickly and to their complete satisfaction
  • Ensure the staff working in the Customer Care Office team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these
  • Ensuring the department is able to provide continual telephone cover throughout the working day
  • Attend weekly internal meetings with staff to resolve any issues
  • Liaise and co-ordinate with the Construction, Commercial, Technical and Sales departments to ensure Customer Care issues are handled quickly and efficiently
  • Provide management information to the Head of Customer Care to monitor standard key performance indicators
  • Be the first point of escalation for the Customer Care Coordinators & Administrators for both queries and customer concerns
  • Work closely with the Customer Care Operations Manager to ensure the smooth administration and coordination of defect management from inspection through to completion
  • Ensure that remedial works are completed in accordance with Company and NHBC guidelines
  • Ensure cost control is monitored for any works that are carried out, including the use of the contra-charge module where appropriate
  • Undertake annual and interim PDR's with Customer Care Coordinators/Administrators
  • Promote and act in accordance with all Group values, systems, policies and procedures
 
Salary and package
  • Competitive Salary
  • Competitive Bonus Scheme
  • Annual Health Assessment
  • 25 days holiday (increase by 1 day for every 3 years continuous service up to 28 days)
  • Choice of Flexible Benefits
  • Enhanced Family Friendly Policies
 
Role is unlikely to be open for long so apply now to avoid disappointment, or for more information call 01489663262
£ 28000.00 - £ 28000.00 per annum
Marketing Coordinator needed for a high end housebuilder, St Albans - £28,000
 
Overview
The role of the Marketing Co-ordinator is to provide support to the Sales & Marketing Director and Marketing Manager in providing a co-ordinated approach to the delivery of the divisional marketing plan whilst ensuring compliance with Group marketing policies and procedures.
In addition to this you will be managing updates on the external Website as well as 3rd party property websites, be part of direct marketing campaigns using the database to send e-shots and utilising other direct marketing methods, writing copy for brochures and other sales and marketing collateral. You will also be involved in managing events such as launches.
Duties include:
  • Creating copy for small internal news items and upload to the regional intranet page.
  • Answer the sales hotline phone providing prospective customers with information regarding forthcoming developments.
  • Update coming soon sites information sheets and circulate to our head office
  • Assist in preparation of regional presentations
  • Provide imagery/video including engaging captions for the Group Instagram account as the regional Social Media Champion.
 
Candidate must have:
  • Marketing experience, ideally within the New Homes sector
  • Excellent communication skills with the ability to negotiate
  • Friendly, outgoing personality
  • Customer Service minded
  • Self-starter
  • Confident
  • Creative
  • Highly organised
  • Excellent knowledge of Microsoft Word, Excel & PowerPoint
 
Salary and package:
  • Salary of up to £28,000
  • Company car/car allowance (with low co2 emission uplift)
  • Share save scheme
  • Private pension up to 12.5%
  • Private healthcare for you and your family
  • Optional healthcare and cash plan
  • 25 days' annual leave with the ability to buy/sell 3 days
  • Gym membership discounts
  • Retail discounts
Role is unlikely to be open for long so apply now to avoid disappointment. For more information call 01489663262
£ 40000.00 - £ 50000.00 per annum
Technical Coordinator/ Lead - Hampshire - New Homes Developer
 
You will be working with a new multi-phased development of around 400 residential units of 3-5 bedroom family homes with surrounding ventures including retail, commercial and leisure developments. The development is set in a rural location with great transport links into its urbanised neighbouring towns and cities.  
 
You will be working alongside the Senior Technical Coordinator on this prestigious project and also have the opportunity to be the Technical Lead on a variety of other traditional developments.
 
Your duties will include;
  •
Provide technical support and information to Construction, Commercial and Sales departments and maintain good communications to ensure the required level of service is maintained. •
Coordinate the production & review of layouts and working drawings.  •
Assist the Technical Project Manager in the appointment of consultants. •
Coordinate the submission of Building Regulation Applications and procure other statutory approvals. •
Assist the in the production of pre-tender health & safety plans. •
At all times comply with company policies, procedures and instructions.
 
This role offers a competitive salary as well as £5.5k car allowance, 26 days holiday, health care, pension and other company benefits.
 
The requirements for this role mean you must already have experience working on new build housing/ developments within the Technical department/ a Technical Coordinator role.
 
If you are interested in this opportunity, please Apply Now!
£ 65000.00 - £ 75000.00 per annum
Design Manager - Surrey - New Homes Developer  
 
A bespoke New Homes developer in Surrey are looking for a Design Manager to join and help the Design team deliver high end developments of family homes
You will be working alongside and have supervisory responsibility for planners, surveyors, technicians and land buyers to provide and manage a professional design service assisting with the purchase of land and achieving planning permissions for the region.  
 
You will assist with preparing workflows and programmes, setting design programmes and allocating resources to meet agreed targets and deadlines. You will also be involved with preparing feasibility studies for land purchase and prepare/submit detailed sketch designs for planning.  
 
If you have New Build residential experience and have worked in a management position within a Design & Technical team and this role is of interest, Apply Now!
 
£ 35000.00 - £ 45000.00 per annum
Assistant Quantity Surveyor - Surrey - Bespoke New Homes Developer  
   
A bespoke New Homes developer in Surrey are on the lookout for an Assistant Surveyor to join their team.  
The developer build small developments of traditional, timber and RC frame housing with many incorporating glass into the external frame to give a contemporary feel to the builds.  
They are looking for someone with new build housing experience who wants to get into a high end company who deliver homes valued up to £1.7million each.  
   
Are you interested in joining a bespoke developer?  
Do you want to join a team focussed on quality and intricate detail?  
Do you have Quantity Surveying experience working on residential developments?  
   
Salary offered is from £35k basic plus a package (car allowance, healthcare, pension, 25 days holiday) and annual bonus worked out as a percentage of salary.
 
Apply Now!
£ 20000.00 - £ 28000.00 per annum
Planning Graduate, Housing Development, Hertfordshire
 
I'm currently on the lookout for a Town Planning graduate for an exciting position within a leading UK House Builder.
 
This developer are highly successful and have a strong quality focus - between this and their staff-focus they have become one of the most sought after companies to work for in this sector.
 
Working within a large team, you will find strong training & support available. Your role will involve getting potential housing sites through the Local Authority planning systems.  
 
This not only offers a great opportunity to get into a good company with competitive salary and strong benefits - this is an opportunity to start a highly rewarding, lucrative career in a sector that's growing stronger by the day.  
 
Interested? Want to find out more?
 
APPLY NOW!
 
Or get in touch with Jacob Starling at England Associates
jacob.starling@englandassociates.co.uk//01489 663 255
£ 20000.00 - £ 28000.00 per annum
Technical Assistant, Oxfordshire
 
I'm currently looking for an effective administrator to take a position within the Technical team of a leading national house builder.
 
This position will involve document control of all technical documentations as well as liaising with consultants, members of the technical team and local authorities amongst others.  
 
Moving from strength to strength, this regional office is going through a period of growth and as such need extra staff.  
 
A position not only offering competitive salary & benefits but also a real opportunity for progression should you be looking for it.  
 
If this sounds like the position for you then please
 
APPLY NOW!
 
Or contact Jacob Starling at England Associates
01489663255//jacob.starling@englandassociates.co.uk
£ 65000.00 - £ 80000.00 per annum
Senior Quantity Surveyor - Berkshire - New Homes developer  
   
I am looking for a high quality Senior Surveyor to join a team who deliver volume developments of traditional and RC frame homes across Berkshire and surrounding areas.  
Do you have new build residential experience and have worked with a contractor or developer?  
Are you looking to move from your current company and become part of a large Commercial team?  
   
Responsibilities include;
  • Liaison with the technical team and design consultants so as to ensure design concepts and proposals are developed in line with the approved budgets and procurement tracker.
  • Raising subcontractor payments
  • Sending agreed number of copies of all Contract Drawings and any revised drawings as issued to subcontractors
  • Forecasting value of design variations
 
If you are interested in this opportunity please get in touch now!
£ 65000.00 - £ 75000.00 per annum
Senior Quantity Surveyor - Kent - New Homes developer
 
I am looking for a high quality Senior Surveyor to join a team who deliver volume developments across Kent, Surrey and surrounding areas.
Do you have traditional new housing experience and have worked with a developer?
Are you looking to move from your current company and become part of a large Commercial team?
 
Responsibilities include;
  • Liaison with the technical team and design consultants so as to ensure design concepts and proposals are developed in line with the approved budgets and procurement tracker.
  • Raising subcontractor payments
  • Sending agreed number of copies of all Contract Drawings and any revised drawings as issued to subcontractors
  • Forecasting value of design variations
  • Agreeing variations with subcontractor
 
If you are interested in this opportunity please get in touch now!
£ 35000.00 - £ 42000.00 per annum
Assistant Roads & Adoptions Engineer, Residential Projects, Berkshire
 
I'm currently searching for an Assistant Design Engineer with experience of dealing with Roads & Drainage for Residential developments. On the lookout are a leading UK House Builder with a highly consistent NHBC quality rating and a very stable team.  
 
Working closely with the Regional Engineer as well as the Technical & Construction teams, you will be dealing with Road & Drainage design for housing developments as well as pushing through Section agreements with Local Authorities. The role will be approximately 70% office based, with the other 30% spent liaising with external bodies in meetings.  
 
Training and guidance will be provided but foundational experience working in roads & drainage design for residential developments is required. Backgrounds considered include housing developers, consultancies and local authority highways teams.
 
Joining during an exciting period of growth, this position will afford you strong progression opportunities in a leading UK business. Outside of this is competitve salary, generous package and a great working environment - with stable teams across the business, great inter-team relationships and a 35 hour work week.  
 
Does this sound like the right move for you?
Want to find out more?  
 
APPLY NOW!
 
Or get in touch - Jacob Starling at England Associates
01489 663 255//jacob.starling@englandassociates.co.uk
£ 40000.00 - £ 50000.00 per annum
Site Manager - Surrey - New homes Developer
 
I am working with a New Homes developer in Surrey who build bespoke family homes.
 
Responsibilities will include; •
Directing the necessary labour, plant, staff and equipment.  •
Liaising with other departments and to ensure the order of correct materials and sub-contract services in good time to meet contract objectives  •
100% compliance with current NHBC standards  •
Manage site teams by monitoring performance against contract targets
 
You will be working in a large construction team delivering high quality projects across Surrey.
You will need to have experience of working on New Homes developments and strong leadership skills.
 
SMSTS
CSCS
First Aid
Career Longevity
 
The salary on offer for this role is £45-50k plus package and company benefits.
 
 
Get in touch with Elliot Lewis or Apply Now!
 
£ 70000.00 - £ 80000.00 per annum
Contracts Manager - Surrey - New Homes Developer
 
A high end developer in Surrey are on the lookout for a Contracts Manager to join their Construction team.
 
The developer produce small bespoke developments of traditional family homes across Surrey and surrounding Counties.
 
You will have held a similar senior position, possess excellent communication and presentation skills, be a hands-on leader and a committed team player who understands what it takes to deliver quality residential projects safely, on time and to budget. You must have experience of working in the house building sector.
 
Responsible for overseeing the development of sites from land acquisition to completion, ensuring that Programme, Quality and Cost targets are achieved within agreed budgets and timescales through the effective management of Site Managers, staff and subcontractors.
 
This role offers a salary between £70k-£80k plus a package and bonus scheme.
 
Get in touch today for more information or Apply Now!
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