Ensure Incidents and Service Requests are resolved within agreed time scales set out by the service operating level agreement. Document all incident resolutions to ensure knowledge data base is up-to date. Develop, schedule and implement training. Provide technical support based on problem tickets raised. Perform routine housekeeping and vulnerability patching. Produce status report and MI where required. Install bespoke applications. Respond to customer enquiries in a timely and professional manner. Maintain systems security in accordance with security policies and legislation. Key tasks: 1. Manage and take ownership of all change/problem/incidents. 2. Triage all incidents and changes to ensure that the appropriate L4 Resolver Group(s) are engaged. 3. Manage the SM tooling interactions. 4. Investigate problems, according to impact, through to resolution or error identification. Update the change/problem/incident records with all progress that occurs, including any actions to correct problems. 5. Assist with the handling of MI – Major Incident and identifying the root cause. 6. Review all implemented changes/problem/incidents to ensure that they have met their objectives. 7. Analyse change/problem/incidents to determine any trends or apparent problems that occur and involve relevant parties where necessary. 8. Raise problem records based on proactive trend analysis for clients to make recommendations for enhancements to processes and procedures 9. Monitor and audit the process, using qualitative and quantitative Key Performance Indicators. 10. Schedule and attend meetings according to the process and Governance Structure. 11. Identify any areas of difficulty or areas for improvement providing a quality service to the customer. 12. Review the processes and make recommendations for improvements. 13. Liaise with all necessary parties (including external 3rd parties) to co-ordinate Change building, testing and implementation in accordance with customer’s schedules. 14. Manage all change/problem/incidents and escalate any issues to Problem/Change Manager.
The UK Government has signed a Memorandum of Understanding (MOU) with the Government of Qatar to provide: Pilot training through the UK Military Flying Training Service (UKMFTS); UK RAF experience for Qatari pilots through operation of a joint UK / Qatar Typhoon Squadron and Support to the Security of the Qatar World Cup through deployment to Country of the joint squadron in 2022. This agreement includes Electronic Warfare Operational Support (EWOS) in support of Typhoon Defensive Aids Sub-system (DASS) Mission Data (MD). The production and testing of MD will be completed by BAE Systems under their Equipment supply contract, but its delivery will require Suitably Qualified & Experienced Personnel (SQEP) working with the Typhoon Mission Support Centre (MSC) at RAF Coningsby to complete the specialist aspects of the MD.
The programme of work to meet these Government to Government commitments has already commenced and is now subject to a compressed time-line to deliver against the fixed outcomes. The MSC have 12 years' experience of MD specification, production, test and improvement and they are considered to be world leading in the field. Augmenting the MSC team with additional SQEP, specifically focussed on Qatar, is required to deliver efficient and effective outcomes for both Qatar and the UK Typhoon Force.
The Qatar SQEP element of the MSC will consist of:
a. An Operational Specialist able to: conduct all MD Ops Team functions; manage Required Emitter List (REL) and Electronic Countermeasures (ECM) databases; provide technical SME advice to the development and testing of Typhoon Electronic Support Countermeasures (ESCM) and support DASS analysis task when required.
14605 - Service Transition Manager, London 6 months £516 Umb
Role & Responsibilities
At least a minimum of 3 years’ experience of successfully supporting projects and working with multi-disciplinary teams to deliver results within fixed timeframes with limited resource.Experience of organising teams, establishing processes and working to deadlines. Previous experience of using Microsoft Office tools, including SharePoint solutions would be advantageous. Security Clearance: SC Interview Process: F2F
Friday 10th May 5pm
How to Apply
Click the apply button on the right to apply now.
If you would like more information please call Rachel Millican on 01489 232 080
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A highly successful housing developer, they are going through a particularly busy period and require someone to help them collate and organise various documentation on their behalf - in particular health & safety documentation for their current building sites.
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