Reporting to our Customer Service Manager, an exciting opportunity has arisen for a Customer Service Coordinator who will play an important part in seeing us achieve our desire to continually improve our service to customers.
We strive to provide a great level of service to our customers as we demonstrate and move them in to their new home. Once moved in, we then act as the customer’s first point of contact for any concerns they may have through the first two years of the new home warranty which we provide with every new home.
What we are looking for
Someone with excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports. The role will involve close liaison with our site offices/maintenance technicians and contractors, coordinating agreed works to ensure an efficient and professional service is maintained at all times. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.
This role will be based in our Peterborough offices. This role will be full-time Monday - Friday.
Experience and Qualifications:
Technical / Professional Expertise and Qualifications:
We offer an opportunity to work on some of the UK's most exciting housing developments, in a fast paced environment where each day brings new challenges.
Our benefits package includes
The Sales team arranges visits, undertakes tours, prepares material, advises on features, agrees the sale and sees it through to completion. And then there’s the after sales service. If you’re a friendly, outgoing individual with a real customer focus, and you’re comfortable working in a challenging targets-driven culture, you’ll find plenty to keep you busy and developing.
Reporting to the Sales Manager or Field Sales Manager, to deliver strong sales performance, achieving optimal selling prices whilst maintaining Company standards and delivering high standards of customer service.
You will be expected to:
Company and Benefits
Nationally recognised as a 5 star housebuilder ten years in a row for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because they combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building.
For more information please contact Kieran Duggan on (phone number removed) or apply now by sending your CV
Key tasks / Responsibilities:
The verification team will: