£ 19000.00 - £ 22000.00 per annum
Customer Service Coordinator
Construction - House Building Divison
Peterborough, Cambridge
Immediate start
£19,000 - £22,000


Role Overview:

Reporting to our Customer Service Manager, an exciting opportunity has arisen for a Customer Service Coordinator who will play an important part in seeing us achieve our desire to continually improve our service to customers.

 

We strive to provide a great level of service to our customers as we demonstrate and move them in to their new home.  Once moved in, we then act as the customer’s first point of contact for any concerns they may have through the first two years of the new home warranty which we provide with every new home.  

 
What we are looking for

Someone with excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports. The role will involve close liaison with our site offices/maintenance technicians and contractors, coordinating agreed works to ensure an efficient and professional service is maintained at all times. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.

 


This role will be based in our Peterborough offices. This role will be full-time Monday - Friday.

  

Key Responsibilities:

  • You will be allocated responsibility of ensuring that our customers receive a first class level of service on a set number of our new home developments. 
  • This will entail dealing with any concerns they may have upon moving in and 14 day call back stage and throughout the contractual warranty period. 
  • You will need to address customer complaints and concerns with empathy and professionalism. You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
  • You will need to arrange for some issues to be inspected and then to place orders with various sub-contract tradesmen to correct issues as part of your day to day role. You will be responsible to ensure these appointments are kept and are closed off our system once completed.
  • You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home.
  • You will need to liaise with our internal departments, site management, technical, commercial and sales teams to gain information to provide great customer service.
  • We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success. 
  • The role will involve telephone contact, email and letter writing as part of your day to day tasks. 

 Experience and Qualifications:

  • Knowledge and experience in a customer service role in an office environment is essential. Working in a team is essential.
  • They key to success in this role is the ability to be highly organised so that you keep any promises to get back to customers within promised time-frames. 
  • A positive outlook and a personable nature will be vital to the role as communicating effectively with customers, sub-contractors and internal colleagues will give you the best chance of delivering against your key performance indicators. 
  • Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable.

 

 

Person Specification:

Technical / Professional Expertise and Qualifications:

  • Clear understanding of the importance of excellent customer service
  • First class telephone manner
  • IT literate  
  • Strong written communication skills

Competency Requirements:

  • Demonstrates strong attention to detail in order to produce accurate customer reports
  • Works well under pressure
  • Good team player

In Return:

We offer an opportunity to work on some of the UK's most exciting housing developments, in a fast paced environment where each day brings new challenges. 
Our benefits package includes 

  • Competitive salary 
  • Staff Bonus Scheme
  • Enhanced holiday entitlement with the opportunity to purchase additional days
  • Private Healthcare
  •  
  • 'Rewards' Scheme - Voluntary benefits scheme
 
For more information please contact Kieran Duggan at England Associates on 01489 865211 or apply now to submit your CV
£ 45000.00 - £ 55000.00 per annum
With a key focus on helping to win more strategic long-term work in our core sectors, we seek an experienced Bid Manager to be based in Stockport or Manchester. The successful candidate will support our Utilities and Rail sectors in managing bids or proposal opportunities from qualification to contract award. They will be responsible for proposal planning, proposal development, organising reviews and approvals of the proposed offer and content, ensuring timely delivery of the proposal, and engaging with the customer and internal stakeholders during the proposal development (bidding) stage. They will lead multi-disciplinary teams in preparing proposals, including technical, management, contract, pricing, and other customer required deliverables. They will ensure our offer is compliant and responsive.
A key part of the role will be effective liaison with Sector Directors, Opportunity/Capture Managers, Account Managers, subject matter experts, and our bid team members.
  • Detailed knowledge and significant experience of independently managing medium and/or high complexity bids, advising and supervising others, and adapting your approach to meet the complexity of the bid.
  • Requirements management, i.e. capturing the clients needs to develop a schedule of requirements
  • Planning, i.e. the ability to define the fundamental requirements of a bid, e.g. its scope, deliverables, timescales, resource requirements and budget.
  • Scheduling, i.e. the ability to develop, produce and maintain schedules of activities that consider dependencies, resource requirements and constraints to realise the efficient delivery of a bid.
  • Resource management, i.e. the ability to identify, profile and secure the resources required to deliver a bid.
  • Resource allocation, i.e. the ability to allocate bid management resources between bids in order to optimise our return on investment.
  • Risk and issue management, i.e. the ability to methodically identify, monitor and plan how to mitigate/respond to risks and issues, and implement the responses.
  • Quality management, i.e. the ability to plan, develop, maintain and apply quality management processes to ensure the target quality of a bid is achieved.
  • Knowledge management, i.e. the ability to identify, share and promote best practices and lessons learned towards creating an environment of continuous improvement.
  • Practical experience of complying with governance requirements at various bid stage gates.
  • Detailed knowledge and significant experience of using MS Office Word, Excel and PowerPoint
  • Ability to compile, summarise and clearly present large amounts of information.
  • Strong data analysis skills.
 
Click here to apply
£ 23000.00 - £ 25000.00 per annum
Sales Advisor - New Homes
Southampton, Fareham, Winchester, Porstmouth
£23,000 - £25,000  Plus Bonus Scheme 
Immediate Start available 

New Homes Sales Advisor
What you'll be doing?

The Sales team arranges visits, undertakes tours, prepares material, advises on features, agrees the sale and sees it through to completion. And then there’s the after sales service. If you’re a friendly, outgoing individual with a real customer focus, and you’re comfortable working in a challenging targets-driven culture, you’ll find plenty to keep you busy and developing.

Reporting to the Sales Manager or Field Sales Manager, to deliver strong sales performance, achieving optimal selling prices whilst maintaining Company standards and delivering high standards of customer service.

You will be expected to:

  • Maximise profits by achieving new home sales, as well as extras to suitable clients in line with agreed targets e.g. legal completions, average selling price
  • Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service
  • Provide expertise in the Company’s house types, specs, extras and procedures
  • Match all Group schemes available to seek to secure the maximum possible sales, ensuring that all customers are qualified
  • Effectively manage the CRM database, and i-Sales as directed by your Sales Manager/Field Sales Manager
  • Promote Group mortgage arrangements, including referral to IMA, managing transactions and ensuring timely completions
  • Ensure full compliance with Sales and Marketing key processes, tools and approaches e.g. Prada, Single Sales Principle
  • Ensure that all paperwork and site administration is up to date, and required reports are completed within deadlines
  • Provide weekly management internal reports and updates to line management
  • Apply a to date working knowledge of all legal requirements e.g. PMA, CML, H&S, DPA and Consumer Code
  • Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on-site and off-site signage is maintained
  • Maintain effective relationships with relevant internal colleagues and external contacts, in particular, Sales Manager and Site Manager  
  • Contribute PR/marketing proposals to Sales Manager
  • Conduct local and market research, and competitor analysis in line with OFT guidelines in order to demonstrate up to date and extensive knowledge and awareness of the local area, amenities and current market

Company and Benefits

Nationally recognised as a 5 star housebuilder ten years in a row for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because they combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. 

On Offer

  • Competitive Salary
  • Competitive Bonus Scheme
  • 25 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 28 days)
  • Choice of Flexible Benefits
  • Enhanced Family Friendly Policies

For more information please contact Kieran Duggan on (phone number removed) or apply now by sending your CV

£ 500.00 - £ 500.00 per annum
 
 
We are looking for an individual that can leverage their extensive technical experience and academic studies to meet our rigorous and challenging delivery objectives and standards. We need you to be able to solve complex security problems and apply industry best practice.
Essential professional skills for the role:
  • An in-depth working knowledge of the full engineering life-cycle and Systems Engineering (IVV&T) practices from requirements/user story capture and decomposition through to integration, acceptance, traceability and customer sign off.
  • In depth knowledge of some of the software delivery methodologies including Waterfall/V model, agile, lean, incremental.
  • Proven and demonstrable experience of producing high quality Test Documentation, Test Reports and MI.
  • Proven and demonstrable experience of driving test efficiency and effectiveness through solid testing principles.
  • Self-starter with the ability to take ownership of work, whilst demonstrating a tenacity to pursue problems to resolution and the confidence to challenge thinking and suggest novel approaches to problems.
  • Strong problem investigation and troubleshooting skills, with the ability to analyse and resolve technical issues around Software installation.
 
 
We will also need to see on your CV
  • Degree (or equivalent) in a relevant field of study
  • Experience of working under pressure and working to multiple deadlines
  • Due to the nature of our work you will need to obtain and maintain the appropriate level of security clearance, therefore individuals need to hold British citizenship and will need to have been a resident in the UK for at least ten years
 
 
 
 
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£ 40000.00 - £ 50000.00 per annum
  • Purpose of the job:
    • We are looking for FPGA engineers to work on both the design and verification side of aerospace projects. Potential exists to swap between teams as workload changes (as long as test independence requirements are not breached).
    • Mandatory skills: ( please enter top 5 )
    • VHDL (Microsemi Igloo2, Polarfire or equivalent).
    • Design, Development or
    • Verification as appropriate
    • Software engineering process (Problem Reports, Config Management, Test Philosophy etc)
    • DOORS
     
    Key tasks / Responsibilities:  
    • The FPGA will use Microsemi Igloo2 & Polarfire VHDL code, requirements are contained in DOORS, and industry standard configuration management tools are used.  
    • The design engineers will
    • Complete outstanding changes (detailed in Problem Reports) detailing where code needs updated against the design
    • Perform updates against new requirements (against new Device Level Requirements)
    • Produce, update and maintain all appropriate DO-254 documents for the project
    • Support verification, code coverage and elemental analysis
     
    The verification team will:
    • Complete outstanding changes (detailed in Problem Reports) detailing where tests need updated (against both the design and the requirements)
    • Develop new tests as required by changes to the requirements and design
    • Ensure the design meets the requirements by running the tests, and recording the results
    • Results analysis (including coverage metrics)
  • £ 40000.00 - £ 50000.00 per annum
    Purpose of the job:
     
    Individual capable of working with both business and agile supplier product teams, essentially as the Product Owner to support delivery of product.
     
    Mandatory Skills: (max 5)
     
    - Knowledge of aerospace / safety industry and a good understanding of product owner role (Product Owner Certificate) in agile projects.]
    - Experience of working along side developers, scrum masters and senior stake holders.
    - Ability to create and develop a product vision and make decisions about priorities in a fast moving environment.
    - An understanding of Azure DevOps to work closely with technology teams.
    - Effective verbal and written communication skills, able to write clearly and interact well with all levels of audience.
     
    Key tasks / Responsibilities:  
    • Implement product standards and delivery mechanisms to an adequate state
    • Product management and planning
    • Management of Product resources
    • Managing 3rd Party delivery teams
    • Use Agile delivery
    • Delivery team's performance monitoring and reporting
    • Manage the Product backlog
    • Manage Sprints - Approving stories and epics
    • Conform to Product governance and reporting
    • Control Product Delivery and quality
    • Deliver Product communications
    • Liaise with Stakeholders
    • Capturing and documenting requirements
    • Prioritise the requirements
    • Agree the requirements and priorities
    • Use Product management tools such as VSTS (DevOps)
    £ 40000.00 - £ 45000.00 per annum
    Purpose of the job:
    We have a new exciting opportunity for Senior Software Engineer(s) to join our rapidly expanding business. We require a skilled individual to contribute to the design, implementation, integration, deployment, optimisation and unit test of virtual hosted applications
    This role would suit an engineer with a keen interest in software technology and a proven ability to deliver software components as part of a wider complex product.
    Key tasks / Responsibilities:
    Software Development in Java
    • Defect investigation and defect resolution
    • Support of integration and verification activities
    Mandatory skills: (please enter top 5 )
    Java Programming
    • Netbeans, eclipse, Java Swing, Java FX
    • SVN, Jenkins, Hudson
    • Software architectural and detailed design, using UML with Enterprise Architect
    • Full SC
    Desirable skills required for this position:
    Software Configuration and Build Management -
    • DDS using RTI or equivalent -
    • IP Network design and optimisation -
    • Derived Requirements Analysis -
    • Software Planning and Design Documentation
    • Software Test Planning and Elaboration -
    • Sonar domain knowledge, or similar signal processing intensive applications -
    • Knowledge of C++ -
    • RTI DDS -
    SC Cleared
    £ 35000.00 - £ 63000.00 per annum
    Systems Engineer
    Need to have breadth of knowledge rather than depth of knowledge, so be aware of all of the following:
    Be able to partake in a project from end to end, not just certain areas.
    Be able to communicate with stakeholders.
    Be able to gather requirements and implement them.
    Understand the testing and the tools that is involved with a project.
    Understand hardware and software support and deal with the support teams.
     
    Methodologies:
    Waterfall
    Agile
    DevOps
    Linux - Centos and Redhat (do not have to be an expert, just basic knowledge)
    Bash
    Shell
    Python
    Support Active Directory (Windows based)
     
    Big Data:
    Hadoop
    Spark
    Splunk
     
    Continuous integration - design and implementation, using:
    Git
    Jenkins
    Atlassian
    £ 35000.00 - £ 63000.00 per annum
    Platform & Infrastructure:
    • Linux Experience, ideally CentOs or Redhat
    • Scripting (Bash, Shell, Python) or other programming language (C or C++)
    • Networking - how networks work, design, Cisco qualifications, firewalls
    • Continuous Integration (technologies like Puppet, Foreman, Ansible, Jenkins, Git, Stash, BitBucket)
    • Platforms (technologies like vSphere, VMWare, Docker, hardware servers, switches)
    • Big Data (technologies like Kafka, Flume, Spark, Scala, Hadoop, HDFS, Zookeeper, Zeppelin)
     
    You must be a hands-on engineer and be able to build and configure virtual servers from scratch.
     
    As a final note we are after people who want to cover a range of the above, so:
    • We aren't after people who want be out-and-out programmers or network engineers.
    • We aren't after support engineers who can log tickets and follow processes as their primary role
    • We are after people who enjoy the DevOps/Agile way of developing systems - fast paced, lean, fortnightly sprints, ever evolving/changing workstacks, ever-evolving technologies
     
    £ 35000.00 - £ 63000.00 per annum
    Network Engineering
     
    As a member of our network engineering team you'll be working in a growing team that has full responsible for the design and implementation of networks ranging in size from small bespoke solutions to large enterprise scale deployments.
    You'll have numerous opportunities to grow and develop your career. The team is customer focused so you'll have the opportunity to work directly with end customers and design solutions to meet their requirements.  
    While the role is predominantly focused on the design and implementation networks solution, there will also be an opportunity to deploy in-depth diagnostic skills in the resolution of complex third line support issues.
     
    You will be responsible for:
    Creating high and low level network designs for complex IP or IP/MPLS networks.
    Hands on implementing these solutions, using different vendors products such as Cisco and Juniper.
     
    Working directly with our customers to understand their requirements and using this to inform your solutions.
     
    Providing some third line support to deployed solutions
     
    And if you're applying for the lead network engineer role you'll be managing a team of network engineers, where you'll be responsible for their professional development.
     
    You will need to demonstrate experience in some or all of the following areas:
     
    Experience in designing, building and providing third-line support for complex IP or IP/MPLS networks, that are secure, scalable, resilient and give high performance.
     
    Experience in the creation of both high level and low level design.  
     
    Knowledge of network design for security, including firewall, IDS and IPS experience.
     
    Experience configuring secure protocols such as IPsec, SSH and SNMPv3.
     
    Experience with and knowledge of enterprise- and operator-scale routing design using protocols such as OSPF, IS-IS, BGP, LDP or RSVP and technologies such as MPLS VPNs and QoS.
     
    LAN switching design expertise in small- and medium-scale data centre and enterprise environments, including RSTP/MSTP, LAG, MC-LAG or SPB and first-hop resilience and security protocols.
     
    Understanding of SDN concepts and experience in implementing SDN based solutions.
     
    Hands on experience with specific vendors' equipment, including Cisco (IOS, ASA) and Juniper. Preferably with evidence of qualifications and certifications (for example Cisco CCNA or CCNP certifications).
     
    Understanding of Mobile Device Management (MDM) concepts and hands on experience with MDM products.
     
    £ 35000.00 - £ 63000.00 per annum
    Coding technologies:
    • MySQL
    • Memcached (actually the memcached-compatible interface to the innodb file access method)
    • SQL
    • Python 2.7
    • JavaScript - Vue.js
    • Golang
    • Bash scripting
    • Cloudformation scripting (JSON / YAML)
    • Some facility with C may be useful
    • GraphQL
     
    General
    • Linux (AWS Linux / RedHat)
    • Security
    • BGP routing
    • Analytic creation
     
    AWS technologies :
    • EC2
    • Cloudtrail
    • AWS API
    • CloudWatch
    • RDS - MySQL DBs
    • Lambda
    • SQS
    • Cognito
    • AppSync
    • IAM (security)
    • Security groups
     
    They should have the following values:
    • Energy and tenacity to work through problems with unobvious answers.
    • Ability to lead / manage / coach / train well those who are brand new / beginners the technologies John has stated.
    • Interest in delivering a high quality product / service that delivers operational impact
    • A sense of finding answers quickly - not too proud to use google! (be resourceful and resilient)
    • Able to work under time pressure
    • Get up to speed quickly
     
    And some other stuff:
    • Familiarity with software engineering environments inc. GitLab
    • Ensuring high performance from databases
    • Developing BGP / database focused analytics
    • Understanding of (or able to quickly learn) BGP / IP Prefix notation
    • Ability to engage technically and succinctly with customers and the team
    • Bring inexperienced coders on (i.e. grads)
    • Good understanding of IT security approaches
    £ 35000.00 - £ 63000.00 per annum
    General Profile
    • An appreciation of the Cyber Security landscape and its ever increasing importance in a connected world
    • An analytical mind-set who enjoy problem solving and turning data into useful actionable information
     
    Baseline skills
    • Strong underlying fundamentals including; Linux skills and understanding of network protocols.
    • Ability to engage with customers at senior and technical level OR very strong in the specific technical skills outlined below
    • Ability to work as part of a larger team and as a singleton
    • Experience of delivering quality solutions
     
    Specific skills (in priority order) will include at least 2 of the following 4 areas of expertise to a reasonable level of proficiency;
     
    Analysis
    • Data Science; Visualisation/Big Data
    • Understanding of opportunistic or APT based kill chains and mitigation techniques; Reconnaissance, Vulnerability research, Exploitation, Exfiltration and Evasion Techniques
    • Knowledge of Malware/Crimeware threats
    • Knowledge of analytical tools such as; R, Spark, ELK stack and Splunk
    • Knowledge in Machine learning or a background in mathematics
    • Experience with Visualisation tools such as; Gephi, Splunk, Kibana
    • Ability to hypothesise attack scenarios to then design suitable detection and mitigation countermeasures
    • Knowledge of real-time, big-data processing; e.g. Spark, MapReduce, Hive, Impala, Flume, Kafka, Oozie
    • Ability to identify useful sources of OSINT and corporate data to assist with developing cyber capabilities
    Networking
    • Network Fundamentals
    • Broad understanding of Network protocols (Ethernet, MPLS, VPN, IP, Routing Protocols, RADIUS) with particular focus on transport protocols (e.g. TCP/UDP) and application protocols (e.g. HTTP, SSL/TLS, DNS).
    • Knowledge of network topologies and common services (e.g. Botnet C&C, NAT)
    • Understanding of national scale networks and how routing happens on that scale
    Security
    • Physical Security
    • System Security
    • Cryptography
    • Appreciation of Confidentiality, Integrity, Availability/Authentication and their role in Security management
    • Vulnerability research with reverse engineering, penetration testing and ethical hacking
    • Comprehensive knowledge of operating system security and associated network/platform design, hardening and deployment
    • Cyber-security and certification such as; CISSP, SANS GIAC, Security+, Network+, Linux+, MCSE, CEH, CCNA or SSCP
    • Knowledge of how Netflow is generated / how Intrusion Detection & Prevention works
    • Firewall theory and packet analysis
    Software
    • Applied knowledge leveraging scripting skills (Python, Perl, Bash) to find innovative approaches to problems.
    • Knowledge of Scala, Java or C
    • Software lifecycle, issue management and version control technologies and practices; e.g. Git (using Git Flow), Stash/Bitbucket, Jira, Scrum/Kanban
    Other
    • Types of attack
    • Malware
    • Compliance, Legal & Obligatory
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