£ 20000.00 - £ 25000.00 per annum



Anthony Cox

Specialist Recruitment Consultant

Anthony on the recruitment industry:

I like how fast paced the industry is and finding the right job for the right candidate.

Candidates and clients should speak to me about:

Property Services



You should speak to me because:

  • I take the time to listen to them
  • Will not force them into a decision they do not want to make
  • I provide detailed feedback regardless of outcome

Interesting fact about me:

I have possibly the biggest nose in the office and am WELSH!

RLO - Location: Slough - Between £20,000 - £25,000 per annum  
Established in 1986, the business has grown not to be the biggest however, they do intend to be the best. They believe their success is a direct result of developing relationships that are mutually beneficial. They are a values-led company and anyone who encounters them, at any level, will be treated according to their values.  
Delivering the Difference - The Key to R&M's success is the continuous improvement of our services in response to resident's feedback; ensuring residents are fully involved in decision-making processes affecting their homes. The RLO's are customer focussed and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience when engaging with us.
Customer Care & Dis-Satisfaction Response:
  • Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
  • Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councilor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
  • Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
  • Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
  • Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
  • Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
  • Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
  • Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
  • Attend monthly contract meetings and supply relevant reports
Community Engagement:
  • Complete a daily activity sheet detailing visits to residents and clients.
  • To contribute ideas and suggestions that may enable the company to provide a better service
  • Provide any other reports requested by Client, Line Manager or Customer Manager
  • To deliver Customer Care talks as and when required and to ensure they are documented
  • Fully comply with the Organisations Health and Safety and Lone Working policies.
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
  • Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division
Candidate Information:
Essential Knowledge:
  • Experience of Customer Engagement and improving Customer Satisfaction is essential
  • Proven understanding of Customer Care with particular reference to vulnerable people is essential
  • Demonstrable knowledge and experience of Complaint procedures is desirable
  • A good working knowledge of Microsoft Office Suite is essential
Essential Skills:
  • Excellent Customer service skills with a can do approach to problem solving is essential
  • Strong interpersonal skills; must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful and diplomatic is essential
  • First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing at all levels is essential
  • A target focused and financially aware perspective is desirable
  • Excellent planning and organisational skills using logic and objectivity are essential
  • Ability to work on your own initiative, and as part of a team is desirable
  • Must hold a current driving license, as you will be required to drive is essential
Key Experience:
  • Experience of working within a customer services environment is essential
  • Previous experience of working with Local Authorities or Registered Housing Providers is desirable
  • Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential
  • Knowledge of Reactive Maintenance Services is desirable
Salary - Between £20,000- £25,000 per annum
Other Key Information
  • Flexibility regarding travel and working at various sites, and attendance at evening meetings
  • Provide a current Enhanced DBS certificate or undertake one prior to commencement date
  • Full Clean Driving license
  • You must own an Android or IOS mobile phone which you will use as part of your job (BYOD)
  • All staff has a personal responsibility and accountability to the client to ensure that their day-to-day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
  • It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.
If you are interested in this position, please contact me as soon as possible to avoid disappointment.     

See Similar Jobs:

£ 30000.00 - £ 34000.00 per annum
Site Supervisor - Location: Slough - £30,000 - £34,000 salary  
I am looking for an experienced supervisor who has knowledge within the repairs and maintenance industry. The ideal candidate will be of a trade's background and have experience ensuring work is carried out safely and completed on schedule in accordance to the client's changing needs.        
To provide on-site supervision of works carried out for our clients including residential properties and voids, and ensuring operatives comply with health and safety and that the instructions for the job have been followed.     
Key Tasks/Activities/Responsibilities:
  • Day-to-day supervision of the contract dealing with residents, customers and ensuring that all operatives are working efficiently and productively
  • Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets
  • Liaising with the residents and customers and dealing with any queries or issues which may arise
  • Ensuring clients expectations are achieved and  works are completed on time and to a high quality standard
  • Specifying of voids, checking the void and presenting the orders to the housing offices
  • Encompass Company change, including any training where necessary with positive attitude
  • Responsible for Litigation issues from housing offices
  • Organising operatives, assist in planning appointments in conjunction with the call centre
  • To adhere to and comply with Company HR Policies and Health and Safety legislation including necessary inspections such as scaffolds, works in progress and operative / subcontractors to ensure company compliance. Completion of appropriate paperwork such as Method Statements and Risk Assessments,delivering tool box talks..
  • Driving from site to site as part of the daily duties
  • Be jointly responsible for ensuring the work place is tidy and safe at all times including all Axis operational offices. To wear Personal protective equipment which is supplied and be responsible for yourself andothers.
  • Must be prepared to work at heights using ladders, scaffolding and work in confined spaces and in a variety of work conditions that may prevail at that time
  • To comply with the Codes, policies and procedures of the employer and To carry out and promote the employers policy regarding Equal Opportunities
  • Working as an integral team member as well as a mentor and coach to apprentices and colleagues
  • To undertake such duties, which are commensurate with the post from, time to time to the direction of the Management. Accepting jobs in any area required within the contract by your line manager, Contract Manager and Divisional Manager
  • Attend pre-inspections where necessary and submit reports within 48hrs for standard orders and within 24hrs for complaints/emergencies. Attend regular weekly/bi-weekly meetings with your line manager
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
  • Ensure that all variation sheets are appropriately completed and signed by the client or client representative; provide contracts supervisor/manager with such signed copies at the earliest opportunity
  • Prepare snagging lists at the earliest and promptly issue such for record of the relevant party
  • Ensure that the construction phase health & safety file and relevant F10 is present, updated
    and maintained on site
  • Ascertain that all subcontractors and operatives carrying out works on site have been inducted; ensure that every operative is appropriately qualified to carry out the operations they propose to engage; obtain and ascertain that method statements issued by subcontractors are adequate and acceptable prior to authorising works to proceed
  • Ascertain that all heating and gas works specified have been bought to the attention of the Gas qualified manager prior to authorising such works to proceed on site
Person Specification:
  • Working construction industry knowledge
  • Using SOR codes
  • CSCS
  • IT Literate
  • Health and Safety regulations and Scaffold inspections
  • Working at Heights
  • Manual Handling and Asbestos Awareness
  • Great knowledge of Nat Fed SOR codes
  • Ability to report on large multi trade works including codes & full depth reports.  
Key Skills:
  • Performance Management
  • Customer Service focused
  • Excellent Communication skills
  • Ability to prioritise
  • Ability to meet tight deadlines
  • Ability to work under pressure
  • People Management
  • Tool Box Talks Delivery
  • Working alongside the client
Candidate Information  
The Successful candidate will be from a social housing background with experience in handling planned repairs as well as overseeing a trade's team. Experience of working within a trade's position is desired but not essential. Must hold a clean driver's license and DBS check.      
For this role you must be able to communicate and engage with customers efficiently. You must have good customer service skills and be able to conduct yourself in a professional manner. My client is looking for someone to start in April.      
£30,000-£34,000 + Package      
If you are interested in this position please contact me as soon as possible to avoid disappointment.     
£ 25000.00 - £ 55000.00 per annum
Quantity Surveyor - Location: Thames Valley - Competitive Salary  
This is the ideal role for a Quantity Surveyor with proven experience of working in the Refurbishment, Capital Works, Schools and FRA sectors and is looking to join a leading company that provides a safe, secure and friendly working environment for all its employees.

As a Surveyor, you will be responsible for the financial and technical aspects of contracts including procurement, invoicing and payment to ensure effective cash-flow management and meet profit and ROCE budgets. You will also prepare tenders by measuring and calculating rates for estimating and ensure all work issued have labour targets to return agreed performance.  Additionally, you will manage the contract accounting and ensure prompt payment and control cost information. You will also develop and maintain relationships with the workforce, customers, subcontractors and suppliers.      

Your other duties will include

- Procuring & Managing subcontractors in line with contract budgets
- Ensuring productivity targets are agreed and issued before contract start
- Managing the billing process to minimise capital usage
- Producing monthly contract valuations

To be considered for this role, you must have
- Experience in the commercial management of response contracts, FRA works, minor works and or planned projects      
- Experience of working with social housing and local authority clients desirable      
- Experience of working on schedule of rates type contracts and the ability to price minor works from first principles      
- A successful track record of converting tenders      
- A working knowledge of standard forms of contract      
- The ability to plan and supervise the delivery of contracts      
- The ability to build successful working relationships with customers and colleagues      
- Computer literacy      

As a Surveyor, you must be a customer focused team player with strong judgement and decision making abilities. You must also be commercially savvy and be adept at thinking logically and analytically. Exceptional interpersonal and communication attributes are also key.      
We like to challenge our employees, but we make sure you are rewarded- and we don't just assume that has to be monetary- we care about your development and we are committed to your career. We have a refreshing lack of hierarchy, which in return instil plenty of team spirit, support and the opportunity to learn.      
Benefits on offer:       
The salary is dependent on experience, plus benefits- please get in contact if you wish to know more information about this.