Based in Glasgow
A senior interaction designer is required to support the key priority of CICA's business plan and MoJ's departmental plan to 'use digital technology to receive and process applications efficiently and provide an enhanced service to applicants' by deploying a new streamlined application service, asking the right questions at the right time and extending into an online information exchange allowing applicants to upload evidence to support their claim and an online decision and acceptance.
A part of the role is to explore other ways to gather and automate information gathering from 3rd parties (police and medical authorities in particular) which will also lead to service improvements and further reduction in customer journey times.
CICA is part of MoJ Digital & Technology.
As a Senior Interaction Designer, your job is to design and lead on accessible public and internal services that are simple enough for everyone to use. You will be excited by the challenge of creating digital services that work across multiple channels, devices, browsers and platforms. You will also want to lead on the direction of new patterns and standards. You will be able to see the bigger picture as well as the fine detail, and have a range of experience prototyping in code as well as the ability to communicate ideas clearly and succinctly on paper.
You will work in a multidisciplinary team, alongside user researchers, service designers, business analysts, content designers, product owners, delivery managers and developers to deliver world-class, user-centred services that help the government transform they way it delivers services, so that they are more efficient, simpler, faster and easier to use.
As contractors, MoJ Digital & Technology hires senior service designers, senior interaction designers and senior visual/graphic designers aligned to the
Government Digital, Data and Technology Profession Capability Framework
Contractors are hired based on their strengths and skillsets for a specific project.
Definitely check out
MoJ's blog to gain more of an understanding of the kind of work they have been doing recently. For example, recent roles they have had have been with the Legal Aid Agency, https://www.gov.uk/government/organisations/legal-aid-agency, reforming and optimising existing systems and processes.
Also check out the
GDS Design Blog
Also if you haven't worked in government before these background reads will help:
Outcomes, not deliverables - how agile service delivery works at GDS.
Building digital by default services - an overview of how and why we build digital services.
What's the design process at GDS? - Ben Terrett, former director of design at GDS, describes the design process that we at MoJ, and other government departments, subscribe to.
If selected for interview, candidates should be prepared to show a strong portfolio of design output that demonstrates user-centred design and be able to explain previous examples of the following:
- How you used data and research to influence design thinking
- The ability to communicate the vision and roadmap for a service you have worked on
- How you influenced stakeholders to make positive change
- Experience of working in agile teams
- Show how you have captured and synthesised output from workshops
- Be able to talk about how you encouraged collaboration in a previous team
- Assessed quality and driven continuous improvement
Security Clearance: BPSS/DBS
CV Deadline: 15/07 @15:00