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Supplier Manager - 15944

LP/HQ00032661
£ 410.00 - £ 410.00 per hour
Description:
Provide detailed deliverables for the engagement: 
1. Ensure Customer receives the highest level of service from the Service Management Team and Managed Suppliers. 
2. Act as the integrator and provide two-way communication between customers and the IT Suppliers and represent the user estate on change, incidents etc. 
3. Identify, manage and escalate service risks in accordance with HO policy and process. 
4. Drive Customer Satisfaction and Service Improvement Initiatives. 
5. Display knowledge and ownership of financial reporting in relation to services. 

skills (including specialist skills) and/or knowledge required: 

1. Strong technology- based service management experience. 
2. Demonstrable Relationship Management experience building and maintaining 
effective relationships. 
3. Must have established, led and or supported service review regimes with suppliers (internal and external) and business stakeholders, to drive required quality service delivery against agreed service levels and outcomes. 
4. Sound understanding of technology evidenced by insightful, knowledgeable and effective end to end service management of a range of complex, large and or disaggregated services. 

Qualifications and Experience required 
1. ITIL qualifications. 
2. Experience working in a SIAM model. 
3. Experience working in an Agile project delivery environment. 
4. Experience supporting the design, agreement and implementation of the relevant Service. 
5. Model standards and processes across a range of suppliers. 
6. Knowledge of ServiceNow.
 
 
Assignment background:

This role will be looking after critical infrastructure. And the team is stretched
SIAM is about managing a group of third parties to manage as they are part of the one team. The way of grouping experts from different areas together. Service integrating and management SIAM industry standard
Technologies/systems used: Windows access to bespoke applications, in windows 10 and other bespoke
Core day to day duties: Description:

Provide detailed deliverables for the engagement: 
1. Ensure Customer receives the highest level of service from the Service Management Team and Managed Suppliers. 
2. Act as the integrator and provide two-way communication between customers and the IT Suppliers and represent the user estate on change, incidents etc. 
3. Identify, manage and escalate service risks in accordance with HO policy and process. 
4. Drive Customer Satisfaction and Service Improvement Initiatives. 
5. Display knowledge and ownership of financial reporting in relation to services. 
Managing a series of services to work with other government projects internal and external services predominantly the border force

SC clearance making sure the systems work as they should do.
Critical
 
 
Security Clearance: CTC
CV Deadline: Wednesday 2pm 31.7.19