1st Line Support

£ 35000.00 - £ 38500.00 per annum



Rachel Millican

Specialist Recruitment Consultant

Rachel on the recruitment industry:

Recruitment is fast paced, competitive, candidate driven and rewarding. Other recruiters can sometimes focus too much on the statistics of working in the sector and not appreciate the impact on individuals lives.

Candidates and clients should speak to me about:

Defence and government contracts.

Opportunities in IT, engineering, project management and project support.

You should speak to me because:

  • I am honest
  • I pride myself in being approachable
  • I have a methodical approach in a highly niche market

Interesting fact about me:

I am a twin sister and have an older brother too. I enjoy bouldering, a type of rock climbing without ropes!


First Line Support Engineer - Farnborough - DV Clearance - £35,000k - £38,500k + package  
To be part of the Operations Team, in a Network Management Centre, providing support to a dedicated Government customers network.  
Key accountabilities and decision ownership:
  • Provide 1st line support to ensure continuation of service to the customer based on the existing managed service framework
  • Understanding of Photonic systems and how they work
  • Must be able to work as part of a team in a demanding and pressurised environment  
  • Provide support on  our internal systems and processes to both customers and colleagues
  • Maintain accurate and detailed working records
  • Represent SSD and XXX at Internal, Customer meetings and be able to report accurately and concisely on these meetings

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Click here to apply