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Customer Care Manager - New Homes

CE/HQ00031727
£ 40000.00 - £ 42000.00 per annum
Area Customer Care Manager - £42,000+ Package - Hampshire    
     
An excellent opportunity has arisen for an Area Customer Care Manager to join our client, a national developer in their Southern Region.    
     
This role will be managing the customer care operation for the area of Berkshire, Hampshire and Wiltshire areas.  
     
Duties include:    
- Carrying out final inspections and quality audits on sites located within the geographical area.    
- Visit customers and assess any work that may need to be completed within their homes as required    
- Ensure that all reported defects are managed in a timely and efficient manager to ensure full customer satisfaction.    
- Identify the patterns/common complaints that have arisen and report back to Customer Care director in order to continuously improve the service delivered.    
- Ensure all NHBC resolutions are communicated.    
- Attend necessary and relevant meetings as required    
- Manage recruitment, appraisals, disciplinary & grievances, absences within the team.    
- Ensure Health & Safety is kept to the highest standard at all times.    
     
Skills required:    
- Experience within the New Homes industry    
- In a role such as/similar to a Customer Care Technician/Site Manager    
- Understanding of NHBC requirements    
- Excellent Customer Service and communication skills    
- Relevant qualification in trades/customer care    
- Valid CSCS card    
     
For more information please apply below or call Christopher Ellis at England Associates on 01489 232080