Customer Care Manager - New Homes

CE/HQ00031727
£ 40000.00 - £ 42000.00 per annum

Consultant

image

Christopher Ellis

Senior Specialist Recruitment Consultant

Christopher on the recruitment industry:

Recruitment is fast paced industry with many highs but also lows. Yet when you get it right it can be really rewarding, both financially, but also helping people find their dream jobs. 

Candidates and clients can speak to me about:

We have a 20+ year history of working within house building and know the who’s who in Customer Care, Land, Marketing & Sales. I am keen to speak to anybody working in any of these divisions or looking to break into the new homes sector. We recruit for all roles from graduates up to board level Directors.

You should speak to me because:

  • Vast knowledge in the New Homes industry whether this be up to date news or vacancies.
  • I keep in contact with both candidates and clients on a daily basis to provide the best feedback and opportunities.
  • Work doesn’t finish for me at 5:30, I am always available for a conversation and provide round the clock contact as required.

Intersting facts about me:

  • I grew up in Essex
  • Went to the University of Portsmouth
  • I am a Grade 8 Pianist

My testimonials:

More
Area Customer Care Manager - £42,000+ Package - Hampshire    
     
An excellent opportunity has arisen for an Area Customer Care Manager to join our client, a national developer in their Southern Region.    
     
This role will be managing the customer care operation for the area of Berkshire, Hampshire and Wiltshire areas.  
     
Duties include:    
- Carrying out final inspections and quality audits on sites located within the geographical area.    
- Visit customers and assess any work that may need to be completed within their homes as required    
- Ensure that all reported defects are managed in a timely and efficient manager to ensure full customer satisfaction.    
- Identify the patterns/common complaints that have arisen and report back to Customer Care director in order to continuously improve the service delivered.    
- Ensure all NHBC resolutions are communicated.    
- Attend necessary and relevant meetings as required    
- Manage recruitment, appraisals, disciplinary & grievances, absences within the team.    
- Ensure Health & Safety is kept to the highest standard at all times.    
     
Skills required:    
- Experience within the New Homes industry    
- In a role such as/similar to a Customer Care Technician/Site Manager    
- Understanding of NHBC requirements    
- Excellent Customer Service and communication skills    
- Relevant qualification in trades/customer care    
- Valid CSCS card    
     
For more information please apply below or call Christopher Ellis at England Associates on 01489 232080

See Similar Jobs:


£ 24000.00 - £ 24000.00 per annum
New Homes Sales Consultant - £24,000, OTE - £45,000+ Uncapped  - Southampton - Will be expected to travel between Chichester and Blandford  
         
Introduction          
An exciting new permanent opportunity has arisen for a New Homes Sales Consultant to join our client based in Southampton. You will be based at the development, negotiating the new homes sales.        
         
The Role                       
-Dealing with all potential and existing customers in a professional manner to give the best customer experience.      
       
-Achieving sales of properties to suitable customers in line with agreed targets.      
       
-Providing expertise in both the specifications and the buying procedure      
       
-Using purchasing incentives effectively to ensure a good flow of sales whilst maximising profit.      
       
-Promoting Company mortgage arrangements, including referral to Independent Mortgage Advice, managing transactions and ensuring timely completions.      
       
-Maintaining the presentation of sales arena, stock plots and the sales office.      
-Ensuring that all paperwork and site administration is up to date, and required reports completed.      
       
-Conducting local market research.      
       
-Ensuring high standards of Health and Safety on site.      
       
                    
For more information please apply below or call Jessica Roche at England Associates.
£ 60000.00 - £ 70000.00 per annum
Senior Quantity Surveyor - Surrey - Reputable house builder  
   
Our client is a reputable house builder who build 2-5 bedroom family homes of traditional and timber frame build as well as 1-2 bedroom apartments and bungalows.  
They are looking for a senior surveyor to join their commercial team and play a key role in the delivery of their developments.  
   
The salary offered is around £70k plus a package which includes car allowance, pension, health care and 24 days holiday (plus 9 days extra for annual bank holidays)  
   
Have you always wanted to join a friendly, prestigious and successful house builder? Apply Now!
£ 29000.00 - £ 31000.00 per annum
Customer Care Operative - £30,000 - Hampshire, West Sussex and Dorset    
       
Introduction                                     
An exciting new opportunity has arisen for a Customer Care Operative to join our client to carry out Multi-Trades works in Customers homes during the warranty period.             
                 
This role involves delivering exceptional Multi-trades works, repairing, fixing and fitting the New Homes during the new homes warranty period. You will also be delivering exceptional Customer Care to the owners.                
                 
The ideal candidate will be situated in or around the Hampshire area as well as parts of Dorset and West Sussex. Flexibility is needed to travel across their region.                                              
       
The Role                                  
- You should be multi skilled covering Carpentry & Joinery, Painting, Decorating, Tiling and General quality maintenance.                                  
- Deliver exceptional and professional Customer Care to the occupied homes.  
- Flexibility is a must as travel will be required.                      
- Working days are Monday to Friday                                  
- You will need your own tools, these will be replaced by the employer when needed.                    
                                         
For more information please apply below or call Christopher Ellis at England Associates