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Customer Care Manager

CE/HQ00031075
£ 40000.00 - £ 45000.00 per annum
Customer Care Manager - New Homes - Permanent - Kent - £45,000    
     
An exciting opportunity has arisen with our client, a National House Builder based in the Kent area seeking a Customer Care Manager to join their team.    
     
This role is Monday to Friday 9 - 17:30    
     
Duties:    
- Ensure Customer complaints are dealt with and resolved as well as queries that arise throughout the warranty period.
- Inspect defects arisen post completion 
- Manage expectations and deliver exceptional Customer Service 
- Attend NHBC Resolutions 
- Provide support to the in-house customer care team including coordinators. 
- Prepare reports on inspections   
 
Key Skills required:    
- Management experience    
- Previous experience within the New Homes industry working for a residential developer    
- NHBC Knowledge    
- Experience in Customer Care, Site Management and Sales management seeking a change in direction etc.    
- Excellent Customer service skills    
     
Benefits:      
- Competitive salary    
- Bonus      
- 25 days Holidays + BH    
- Pensions    
- Additional company benefits    
     
For more information please call Christopher Ellis at England Associates or apply below with an updated CV.