Customer Care Operative - New Homes

CE/HQ00031330
£ 35000.00 - £ 40000.00 per annum

Consultant

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Christopher Ellis

Specialist Recruitment Consultant

Christopher on the recruitment industry:

Recruitment is fast paced industry with many highs but also lows. Yet when you get it right it can be really rewarding, both financially, but also helping people find their dream jobs. 

Candidates and clients can speak to me about:

We have a 20+ year history of working within house building and know the who’s who in Customer Care, Land, Marketing & Sales. I am keen to speak to anybody working in any of these divisions or looking to break into the new homes sector. We recruit for all roles from graduates up to board level Directors.

You should speak to me because:

  • Vast knowledge in the New Homes industry whether this be up to date news or vacancies.
  • I keep in contact with both candidates and clients on a daily basis to provide the best feedback and opportunities.
  • Work doesn’t finish for me at 5:30, I am always available for a conversation and provide round the clock contact as required.

Intersting facts about me:

  • I grew up in Essex
  • Went to the University of Portsmouth
  • I am a Grade 8 Pianist

My testimonials:

More
Customer Care Operative - £35,000 - Kent/East Sussex
 
Introduction                               
An exciting new opportunity has arisen for a Customer Care Operative to join our client to carry out Multi-Trades works in Customers homes during the warranty period.         
           
This role involves delivering exceptional Multi-trades works, repairing, fixing and fitting the New Homes during the new homes warranty period. You will also be delivering exceptional Customer Care to the owners.          
           
The ideal candidate will be situated in or around Kent/East Sussex and be flexible to travel across their region.                                          
 
The Role                              
- You should be multi skilled covering Carpentry & Joinery, Painting, Decorating, Tiling and General quality maintenance.                              
- Deliver exceptional and professional Customer Care to the occupied homes.  
- Flexibility is a must as travel will be required.                  
- Working days are Monday to Friday                              
- You will need your own tools, these will be replaced by the employer when needed.    
                     
                                     
For more information please apply below or call Christopher Ellis at England Associates

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Construction Secretary, Kent - £24,000 - £25,000
Overview
An exciting opportunity in the New Homes industry has become available to work with a national and award winning house builder to provide support and administrative duties to the Construction Director
 
The role
Duties include:
$2022; Comprehensive secretarial and general administrative support to the Construction Director and Customer Care Manager.
$2022; Maintain and update Construction Director & Customer Care Manager diaries.  
$2022; Production and distribution of letters, memos, faxes, reports utilising Microsoft Word, E-mail and Excel (sometimes involving dictation over the telephone, (no shorthand necessary), audio dictation, copy typing.
$2022; Updating weekly build progress reports (Excel & RCS)
$2022; Maintain up-to-date filing system/plot file system  
$2022; Maintain at all times an up to date set of drawings for each active site that we have.  
      $2022; To keep in regular contact with site managers
  • Maintain site holiday chart.
$2022; Providing holiday/sickness cover for MDs secretary.
 
The candidate
Ideal candidate will come from a strong administrator background and would have worked on similar projects
 
Salary and package  
The salary is £24,000 - £25,000
 
Role is unlikely to be open for long so please apply below or call Elizabeth Jones at England Associates - 01489232040
£ 60000.00 - £ 68000.00 per annum
Senior Site Manager - Housing Developer - Kent    
Job Title: Senior Site Manager  
Location: Kent  
Salary:  £60,000 - £68,000 + package  
A fantastic new opportunity has arisen for a Senior Site Manager to join a well-known national house builder who have been awarded 5* status from the NHBC. The company are seeking an individual to join an existing team of passionate and dedicate employees on a new development close to Maidstone, Kent.  
Roles and Responsibilities:
  • Reporting to the contracts manager
  • Oversee a new site from the start through to completion, ensuring that work is completed on time and within its budget
  • Planning of programming and procedures
Personal Specification:
  • Experience of working on high volume builds
  • Experience of working on timber frame builds
  • Experience of working for a national house builder
Rewards and Benefits:  
The salary offered ranges between £35,000 - £45,000 + package, dependent on experience. Get in contact if you wish to find out more about this.  
   
Don't miss out on this opportunity, click the apply button now.    
 
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Assistant Site Manager - Housing Developer - Kent    
Job Title: Assistant Site Manager   
Location: Kent  
Salary:  £35,000 - £45,000   
A fantastic new opportunity has arisen for an Assistant Site Manager to join a well-known national house builder who have been awarded 5* status from the NHBC. The company are seeking an individual to join an existing team of passionate and dedicate employees for an upcoming development close to Maidstone, Kent .  
Roles and Responsibilities:
  • Reporting to the Site Manager, Senior Site Manager and Contracts Manager
  • Oversee a new site from the start through to completion, ensuring that work is completed on time and within its budget
  • Helping with the day to day running of the site
Personal Specification:
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  • Experience of working on timber frame builds
  • Experience of working on high volume builds
  • Desire to grow and progress within a company
 
 
Rewards and Benefits:  
The salary offered ranges between £35,000 - £45,000, dependent on experience. Get in contact if you wish to find out more about this.  
   
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HR Assistant, Kent - £21k - £23k
Introduction
An opportunity has become available with an award winning, national house builder as a HR assistant for their office based in Kings Hill
 
The Client
The client is very passionate about delivering quality new homes and they pride themselves on being one of the country's leading housebuilders and have established a reputation for their build and designs as well as their excellent customer service.  
 
The role  
Provide operational support to HRBP and their respective regions to ensure the effective management of the Company's employees. Provide first line advice and guidance on all Human Resources matters to our internal customers in line with the Company's HR policies Responsible for day to day administration of the Human Resource department including new starters, leavers and changes of employment contracts.
 
The candidate
Candidate must have at least 12 month experience within the HR industry and must hold CIPD at least Level 3. Ideal candidate will have experience with contract work, legislations and recruitment  
 
Salary and package  
Salary is £21k - £23k, there is also a discretionary bonus. Career progression could lead to becoming HR adviser within a matter of months  
 
Role is unlikely to be open for long so please apply below or call Elizabeth Jones at England Associates!
£ 20000.00 - £ 23000.00 per annum
Customer Care Coordinator - Permanent - Kent - £23,000+     
Introduction                              
An exciting new permanent opportunity has arisen for a Customer Care Coordinator to join our client based in the Kent area. This role involves providing an excellent level of Customer Service meeting needs of the clients and their New Homes!                          
                             
Client Overview                              
Our client, a national house builder currently have a vacancy within their Customer Care team, this role offers an excellent package as well as a great company.                 
                       
The Role                              
- Reporting to the Customer Care Manager you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.      
- Provide support and scheduling for sub-contractors and operatives.                  
- Deliver all services within the guidance of data protection legislation.              
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.           
 
Key Skills          
- Experience with a high end national or regional Housebuilder.        
- Excellent Customer Service Skills          
- Excellent telephone manner          
           
For more information please apply below or call Christopher Ellis at England Associates.
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Customer Care Office Manager - Permanent - Kent - £30,000+
 
An exciting opportunity has arisen with our client in the Kent area whom are seeking a Customer Care Office Manager to oversee their New Homes Customer Care department working alongside the Head of Customer Service.
 
Duties:
- Manage a team of Customer Care Coordinators within the department.
- First point of contact for the NHBC, dealing with NHBC resolutions and claims.
- Liaise with customers  
- General Office administration
 
Key Skills:
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- Management/Leadership of a team in a previous role
- Build/Construction knowledge
- Experience within Construction/Private HA/New Homes
 
For more information please call Christopher Ellis at England Associates or apply below!
£ 40000.00 - £ 45000.00 per annum
Customer Care Manager - New Homes - Permanent - Kent - £45,000    
     
An exciting opportunity has arisen with our client, a National House Builder based in the Kent area seeking a Customer Care Manager to join their team.    
     
This role is Monday to Friday 9 - 17:30    
     
Duties:    
- Ensure Customer complaints are dealt with and resolved as well as queries that arise throughout the warranty period.
- Inspect defects arisen post completion 
- Manage expectations and deliver exceptional Customer Service 
- Attend NHBC Resolutions 
- Provide support to the in-house customer care team including coordinators. 
- Prepare reports on inspections   
 
Key Skills required:    
- Management experience    
- Previous experience within the New Homes industry working for a residential developer    
- NHBC Knowledge    
- Experience in Customer Care, Site Management and Sales management seeking a change in direction etc.    
- Excellent Customer service skills    
     
Benefits:      
- Competitive salary    
- Bonus      
- 25 days Holidays + BH    
- Pensions    
- Additional company benefits    
     
For more information please call Christopher Ellis at England Associates or apply below with an updated CV.
£ 55000.00 - £ 60000.00 per annum
 
TECHNICAL MANAGER, KENT
 
I'm currently working with an award winning FTSE 250 national housing developer who are searching for a Technical Manager to join their South East regional offices in Kent.  
   
The Technical team in this office are hugely stable and are looking for an experienced Technical Manager to join their team and help their aspiration to become an NHBC 5 star developer!  
   
This office is one of the best performing regions of this national builder and has a lot of exciting plans for growth over the next few years.  
   
The business themselves offer excellent progression opportunities along with competitive salary and package.    
   
If this sounds like the role for you APPLY NOW!
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