Customer Support Office Manager

EJ/HQ00032409
£ 37500.00 - £ 45000.00 per annum

Consultant

image

Elizabeth Jones

Recruitment Consultant

Elizabeth on the recruitment industry:

Recruitment is an exciting, and the housebuilding sector is growing, which I am excited to be a part of.

You should speak to me because:

I am friednly and approachable, in depth researcher and determined. I will always give you an honest and realistic opinion. 

Interesting fact about me:

I am a fluent Welsh speaker, and I am allergic to apples.

More
Customer Care Office Manager needed for an award winning house builder!
 
Overview
An award winning developer is looking for an experience Customer Care Office manager to join their successful team in Sevenoaks. Reporting to the Head of Customer Care or Customer Care Manager, being responsible for the day to day running of the Customer Care office, ensuring customer satisfaction and working to meet defined KPI performance targets.
Because of the things you'll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.
 
Duties:
  • Ensure that the Customer Care office team is compliant with all relevant policies and procedures
  • Manage and supervise the Customer Care office team effectively, and that all issues raised by the customer are dealt with professionally, quickly and to their complete satisfaction
  • Ensure the staff working in the Customer Care Office team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these
  • Ensuring the department is able to provide continual telephone cover throughout the working day
  • Attend weekly internal meetings with staff to resolve any issues
  • Liaise and co-ordinate with the Construction, Commercial, Technical and Sales departments to ensure Customer Care issues are handled quickly and efficiently
  • Provide management information to the Head of Customer Care to monitor standard key performance indicators
  • Be the first point of escalation for the Customer Care Coordinators & Administrators for both queries and customer concerns
  • Work closely with the Customer Care Operations Manager to ensure the smooth administration and coordination of defect management from inspection through to completion
  • Ensure that remedial works are completed in accordance with Company and NHBC guidelines
  • Ensure cost control is monitored for any works that are carried out, including the use of the contra-charge module where appropriate
  • Undertake annual and interim PDR's with Customer Care Coordinators/Administrators
  • Promote and act in accordance with all Group values, systems, policies and procedures
 
Salary and package
  • Competitive Salary
  • Competitive Bonus Scheme
  • Annual Health Assessment
  • 25 days holiday (increase by 1 day for every 3 years continuous service up to 28 days)
  • Choice of Flexible Benefits
  • Enhanced Family Friendly Policies
 
Role is unlikely to be open for long so apply now to avoid disappointment, or for more information call 01489663262

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Role is unlikely to be open for long so please apply below or call Elizabeth Jones at England Associates - 01489663262
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Customer Care Coordinator - Permanent - Kent - £23,000+      
      
Introduction                                  
An exciting new permanent opportunity has arisen for a Customer Care Coordinator to join our client based in the Kent area. This role involves providing an excellent level of Customer Service meeting needs of the clients and their New Homes!                              
                                 
Client Overview                                  
Our client, a national house builder currently have a vacancy within their Customer Care team, this role offers an excellent package as well as a great company.                     
                           
The Role                                  
- Reporting to the Customer Care Manager you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.          
- Provide support and scheduling for sub-contractors and operatives.                      
- Deliver all services within the guidance of data protection legislation.                  
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.               
     
Key Skills              
- Experience with a high end national or regional Housebuilder.            
- Excellent Customer Service Skills              
- Excellent telephone manner              
               
For more information please apply below or call Alfie Colmer at England Associates.
£ 23000.00 - £ 25000.00 per annum
Customer Care Coordinator - Permanent FTC - Kent - £23,000+    
    
Introduction                                
An exciting new permanent opportunity has arisen for a Customer Care Coordinator to join our client based in the Kent area. This role involves providing an excellent level of Customer Service meeting needs of the clients and their New Homes!                            
                               
Client Overview                                
Our client, a national house builder currently have a vacancy within their Customer Care team, this role offers an excellent package as well as a great company.                   
                         
The Role                                
- Reporting to the Customer Care Manager you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.        
- Provide support and scheduling for sub-contractors and operatives.                    
- Deliver all services within the guidance of data protection legislation.                
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.             
   
Key Skills            
- Experience with a high end national or regional Housebuilder.          
- Excellent Customer Service Skills            
- Excellent telephone manner            
             
For more information please apply below or call Jess Angel at England Associates.