Resident Liaison Officer (RLO) - Location: Wandsworth - Competitive Rates
You will be working for a highly reputable company, one of the UK's largest property services companies, at the forefront of looking after the built environment with particular expertise in the social housing, education and commercial sectors.
The client understands and recognises that their people define the organisation and help them to grow, therefore are always looking to promote within.
I am currently recruiting for a Resident Liaison Officer who has a background in Social Housing.
You will act as a first point of contact for residents and will arrange access to premises with minimum disruption. You will liaise with surveyors, clients and operatives to ensure works are carried out to specification. You will ensure residents are kept informed of the progress and inform them of changes via letters and visits. You will be responsible for carrying out surveys and resolving difficulties and complaints regarding the works by liaising with all parties involved. You will maintain good relationships with residents and a high level of client satisfaction and customer care and ensure a smooth uninterrupted work flow with minimal disruption to the tenant. You will also maintain records on our/clients IT systems and produce reports, be a key point of contact throughout the works including attending all necessary meetings.
To be suitable for the role you will have experience in a similar role and have excellent customer care skills, computer literacy with MS Office experience, accurate data processing skills and a professional and composed telephone manner. You should be educated to at least GCSE level Inc English & Maths or an equivalent qualification.
If you are interested in this position, please contact me as soon as possible to avoid disappointment.