Customer Service Coordinator

KD/HQ00032704
£ 19000.00 - £ 22000.00 per annum
Customer Service Coordinator
Construction - House Building Divison
Peterborough, Cambridge
Immediate start
£19,000 - £22,000


Role Overview:

Reporting to our Customer Service Manager, an exciting opportunity has arisen for a Customer Service Coordinator who will play an important part in seeing us achieve our desire to continually improve our service to customers.

 

We strive to provide a great level of service to our customers as we demonstrate and move them in to their new home.  Once moved in, we then act as the customer’s first point of contact for any concerns they may have through the first two years of the new home warranty which we provide with every new home.  

 
What we are looking for

Someone with excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports. The role will involve close liaison with our site offices/maintenance technicians and contractors, coordinating agreed works to ensure an efficient and professional service is maintained at all times. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.

 


This role will be based in our Peterborough offices. This role will be full-time Monday - Friday.

  

Key Responsibilities:

  • You will be allocated responsibility of ensuring that our customers receive a first class level of service on a set number of our new home developments. 
  • This will entail dealing with any concerns they may have upon moving in and 14 day call back stage and throughout the contractual warranty period. 
  • You will need to address customer complaints and concerns with empathy and professionalism. You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
  • You will need to arrange for some issues to be inspected and then to place orders with various sub-contract tradesmen to correct issues as part of your day to day role. You will be responsible to ensure these appointments are kept and are closed off our system once completed.
  • You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home.
  • You will need to liaise with our internal departments, site management, technical, commercial and sales teams to gain information to provide great customer service.
  • We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success. 
  • The role will involve telephone contact, email and letter writing as part of your day to day tasks. 

 Experience and Qualifications:

  • Knowledge and experience in a customer service role in an office environment is essential. Working in a team is essential.
  • They key to success in this role is the ability to be highly organised so that you keep any promises to get back to customers within promised time-frames. 
  • A positive outlook and a personable nature will be vital to the role as communicating effectively with customers, sub-contractors and internal colleagues will give you the best chance of delivering against your key performance indicators. 
  • Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable.

 

 

Person Specification:

Technical / Professional Expertise and Qualifications:

  • Clear understanding of the importance of excellent customer service
  • First class telephone manner
  • IT literate  
  • Strong written communication skills

Competency Requirements:

  • Demonstrates strong attention to detail in order to produce accurate customer reports
  • Works well under pressure
  • Good team player

In Return:

We offer an opportunity to work on some of the UK's most exciting housing developments, in a fast paced environment where each day brings new challenges. 
Our benefits package includes 

  • Competitive salary 
  • Staff Bonus Scheme
  • Enhanced holiday entitlement with the opportunity to purchase additional days
  • Private Healthcare
  •  
  • 'Rewards' Scheme - Voluntary benefits scheme
 
For more information please contact Kieran Duggan at England Associates on 01489 865211 or apply now to submit your CV

See Similar Jobs:


£ 23000.00 - £ 25000.00 per annum
Sales Advisor - New Homes
Southampton, Fareham, Winchester, Porstmouth
£23,000 - £25,000  Plus Bonus Scheme 
Immediate Start available 

New Homes Sales Advisor
What you'll be doing?

The Sales team arranges visits, undertakes tours, prepares material, advises on features, agrees the sale and sees it through to completion. And then there’s the after sales service. If you’re a friendly, outgoing individual with a real customer focus, and you’re comfortable working in a challenging targets-driven culture, you’ll find plenty to keep you busy and developing.

Reporting to the Sales Manager or Field Sales Manager, to deliver strong sales performance, achieving optimal selling prices whilst maintaining Company standards and delivering high standards of customer service.

You will be expected to:

  • Maximise profits by achieving new home sales, as well as extras to suitable clients in line with agreed targets e.g. legal completions, average selling price
  • Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service
  • Provide expertise in the Company’s house types, specs, extras and procedures
  • Match all Group schemes available to seek to secure the maximum possible sales, ensuring that all customers are qualified
  • Effectively manage the CRM database, and i-Sales as directed by your Sales Manager/Field Sales Manager
  • Promote Group mortgage arrangements, including referral to IMA, managing transactions and ensuring timely completions
  • Ensure full compliance with Sales and Marketing key processes, tools and approaches e.g. Prada, Single Sales Principle
  • Ensure that all paperwork and site administration is up to date, and required reports are completed within deadlines
  • Provide weekly management internal reports and updates to line management
  • Apply a to date working knowledge of all legal requirements e.g. PMA, CML, H&S, DPA and Consumer Code
  • Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on-site and off-site signage is maintained
  • Maintain effective relationships with relevant internal colleagues and external contacts, in particular, Sales Manager and Site Manager  
  • Contribute PR/marketing proposals to Sales Manager
  • Conduct local and market research, and competitor analysis in line with OFT guidelines in order to demonstrate up to date and extensive knowledge and awareness of the local area, amenities and current market

Company and Benefits

Nationally recognised as a 5 star housebuilder ten years in a row for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because they combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. 

On Offer

  • Competitive Salary
  • Competitive Bonus Scheme
  • 25 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 28 days)
  • Choice of Flexible Benefits
  • Enhanced Family Friendly Policies

For more information please contact Kieran Duggan on (phone number removed) or apply now by sending your CV

£ 40000.00 - £ 50000.00 per annum
Site Manager - Surrey - New homes Developer
 
I am working with a New Homes developer in Surrey who build bespoke family homes.
 
Responsibilities will include; •
Directing the necessary labour, plant, staff and equipment.  •
Liaising with other departments and to ensure the order of correct materials and sub-contract services in good time to meet contract objectives  •
100% compliance with current NHBC standards  •
Manage site teams by monitoring performance against contract targets
 
You will be working in a large construction team delivering high quality projects across Surrey.
You will need to have experience of working on New Homes developments and strong leadership skills.
 
SMSTS
CSCS
First Aid
Career Longevity
 
The salary on offer for this role is £45-50k plus package and company benefits.
 
 
Get in touch with Elliot Lewis or Apply Now!