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Customer Care Manager - New Homes

CE/HQ00031162
£ 40000.00 - £ 45000.00 per annum

Consultant

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Christopher Ellis

Senior Specialist Recruitment Consultant

Christopher on the recruitment industry:

Recruitment is fast paced industry with many highs but also lows. Yet when you get it right it can be really rewarding, both financially, but also helping people find their dream jobs. 

Candidates and clients can speak to me about:

We have a 20+ year history of working within house building and know the who’s who in Customer Care, Land, Marketing & Sales. I am keen to speak to anybody working in any of these divisions or looking to break into the new homes sector. We recruit for all roles from graduates up to board level Directors.

You should speak to me because:

  • Vast knowledge in the New Homes industry whether this be up to date news or vacancies.
  • I keep in contact with both candidates and clients on a daily basis to provide the best feedback and opportunities.
  • Work doesn’t finish for me at 5:30, I am always available for a conversation and provide round the clock contact as required.

Intersting facts about me:

  • I grew up in Essex
  • Went to the University of Portsmouth
  • I am a Grade 8 Pianist

My testimonials:

More
Customer Care Manager - New Homes - Permanent - Hampshire/Surrey - £45,000      
       
An exciting opportunity has arisen with our client, a National House Builder based in the Surrey area seeking a Customer Care Manager to join their team.      
This role is Monday to Friday 9 - 17:30      
       
Duties:      
- Ensure Customer complaints are dealt with and resolved as well as queries that arise throughout the warranty period.
- Inspect defects arisen post completion and ensure works are carried out by contractors/operatives to the quality expected.
- Manage expectations and deliver exceptional Customer Service 
- Attend NHBC Resolutions 
- Provide support to the in-house customer care team including coordinators. 
- Prepare reports on inspections     
 
Key Skills required:      
- Management experience      
- Previous experience within the New Homes industry working for a residential developer      
- NHBC Knowledge      
- Experience in Customer Care, Site Management/Ops and Sales management seeking a change in direction etc.      
- Excellent Customer service skills      
       
Benefits:        
- Competitive salary      
- Bonus        
- 25 days Holidays + BH      
- Pensions      
- Additional company benefits      
       
For more information please call Christopher Ellis at England Associates or apply below with an updated CV.