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Customer Care Manager - New Homes

£ 40000.00 - £ 45000.00 per annum
Customer Care Manager - New Homes - Permanent - Hampshire/Surrey - £45,000      
An exciting opportunity has arisen with our client, a National House Builder based in the Surrey area seeking a Customer Care Manager to join their team.      
This role is Monday to Friday 9 - 17:30      
- Ensure Customer complaints are dealt with and resolved as well as queries that arise throughout the warranty period.
- Inspect defects arisen post completion and ensure works are carried out by contractors/operatives to the quality expected.
- Manage expectations and deliver exceptional Customer Service 
- Attend NHBC Resolutions 
- Provide support to the in-house customer care team including coordinators. 
- Prepare reports on inspections     
Key Skills required:      
- Management experience      
- Previous experience within the New Homes industry working for a residential developer      
- NHBC Knowledge      
- Experience in Customer Care, Site Management/Ops and Sales management seeking a change in direction etc.      
- Excellent Customer service skills      
- Competitive salary      
- Bonus        
- 25 days Holidays + BH      
- Pensions      
- Additional company benefits      
For more information please call Christopher Ellis at England Associates or apply below with an updated CV.