In today’s competitive market, England Associates take permanent recruitment that step further than our competitors. We are constantly in touch with high calibre people in the marketplace, tracking careers and staying in touch with today’s high flyers so we are the first to know when they are receptive to a career opportunity. This up-to-date knowledge gives us a significant edge in the industry and as a direct result means that we can attract the best people to your organisation.
Once a candidate has given us commitment to searching for a new career, we fully interview and undergo a thorough vetting process. We also ensure that we fully understand what their motivating reasons are for moving to reduce the opportunity of people accepting counter offers and wasting your time.
We have built a fantastic reputation with several business and have agreed bespoke managed agency solutions supplying all of their permanent, interim and contract recruitment needs. Acting as a one-stop shop, we can agree flat-rate structures, plan your staffing needs with you and manage the entire process with a one-point contact.
We can also manage and consolidate all agency information, saving you time and money dealing with multiple suppliers on different rates and agreements.
We pride ourselves on listening and adapting to your recruitment needs at all levels and for all assignments.
Reporting to our Customer Service Manager, an exciting opportunity has arisen for a Customer Service Coordinator who will play an important part in seeing us achieve our desire to continually improve our service to customers.
We strive to provide a great level of service to our customers as we demonstrate and move them in to their new home. Once moved in, we then act as the customer’s first point of contact for any concerns they may have through the first two years of the new home warranty which we provide with every new home.
What we are looking for
Someone with excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports. The role will involve close liaison with our site offices/maintenance technicians and contractors, coordinating agreed works to ensure an efficient and professional service is maintained at all times. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.
This role will be based in our Peterborough offices. This role will be full-time Monday - Friday.
Experience and Qualifications:
Technical / Professional Expertise and Qualifications:
We offer an opportunity to work on some of the UK's most exciting housing developments, in a fast paced environment where each day brings new challenges.
Our benefits package includes